News - Delivery

Home / Company / News

News archive

2022

Order a call

Your name

Your city

The number we will call

Question subject

Message

Frequently Asked Questions

What is the price of cargo insurance?

The price of the transported cargo insurance on the territory of Ukraine is 0.6% with assessed valuation up to 5,000 UAH, 0.4% with assessed valuation from 5,001 UAH, to Luhansk region is 0.7%.

Нow can you get discount?

You can find types of discounts and conditions of its getting at the site following the link

Нow to change city of cargo arrival?

1) The sender can change the city of arrival of the cargo in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.

Нow to change receiver of cargo?

The sender can change the recipient: 1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) in personal account
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.

Нow to get to know about cargo arrival?

You can find out the status of dispatched cargo at our site in this regard it is necessary to use form “Global search of receipt or information” or at Personal Area.

Нow to receive the remuneration?

You need to address to the employee of the warehouse of receiving to draw up the Act of acceptance of the cargo (baggage) by quantity and quality and present the documents for confirmation of the value of the cargo. The investigation will be conducted during 14 calendar days from the date of complete package of documents presentation. The notification about investigation findings will be send to your telephone and in Personal Area.
If the cargo was insured, you will need to fill an application to the insurance company. The template of the application you can find on our web-site by the reference

How should the cargo be packaged?

The package should guarantee cargo safety condition during transportation and meet Rules of packing the cargo which you can find on our web-site.

Ask a question

Company

Customers

Cost

Documents

Communication and support

Hot line

Order a pick up/delivery

Group news

News archive

2022

October

September

August

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

News archive

2022

October

September

August

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

Hotline schedule

Get acquainted with the tariff grid in Ukraine

News subscription

Your application has been successfully submitted!

Your application has been successfully submitted!

Your application has not been submitted

Message has been sent

Пiсляплата

У місті відправлення

У місті відправлення

У місті отримання

У місті отримання

Your application has been
successfully submitted!

Your application has been
successfully submitted!