Information about the insurance intermediary Delivery LLC
Information about the insurance intermediary Delivery LLC
@Html.Partial("DeliveryInsuranceAgent")
Insurance services information
Insurance services information
1. Insurance object
The object of insurance is property [including cargo, luggage(cargo-baggage)] transported by road with the right of ownership, use, and disposal of the property and/or possible losses or expenses.
2. Insurance risks and insurance limitations (if any)
The list of insurance risks is determined by the parties agreement depending on the type of cargo, transportation conditions, trade customs and requirements of commercial contracts, complies with international unified insurance conditions and is specified in the insurance contract.
- 2.1 Cargo, in accordance with these General Conditions, may be insured on the basis of one of the following conditions:
- 2.1.1«With responsibility for all risks» - ІСС “А”. Under the insurance contract concluded on the basis of this condition, losses from loss, destruction or damage to all or part of the insured cargo that may occur as a result of hazards and accidents (including losses, expenses and contributions to general average other than freight) are compensated within the insured amount, except for cases and limitations stipulated in the insurance contract.
- 2.1.2«With limited liability» - ІСС “В”. Under an insurance contract concluded on the basis of this condition, the following are reimbursed within the insurance amount:
- damages from total destruction (loss) or damage to all or part of the insured cargo/luggage, except for the cases and limitations stipulated by the insurance contract, as a result or for the reasons
- fire or explosion;
- grounding of a vessel, beaching, sinking or overturning of a vessel, lighter or barge;
- collision/contact of a vessel, lighter or barge with any foreign object other than water;
- accidents or collisions of land vehicles, their impact on moving or stationary objects, road accidents during the transportation of goods by road vehicle, derailments of railway vehicles;
- cargo unloading at the port of forced call, if it was caused by risks against which insurance was carried out;
- earthquake, volcanic eruption or lightning strike;
- washing away cargo by a wave or throwing cargo overboard in order to save the vessel;
- penetration of sea, lake or river water into a vessel, lighter or barge, other vehicle, container or storage place;
- loss (destruction) of an entire cargo unit (except for transportation in bulk) or part of the insured cargo (when transporting cargo in bulk) during loading, stowage, transshipment, unloading of the insured cargo or acceptance of fuel by the vessel;
- damages, losses, and contributions for general average (excluding freight) and salvage expenses, distributed or established in accordance with the transport contract and/or applicable legislation, caused by the necessity to prevent loss, except in cases and limitations provided for in the insurance contract.
- damages from total destruction (loss) or damage to all or part of the insured cargo/luggage, except for the cases and limitations stipulated by the insurance contract, as a result or for the reasons
- 2.1.3 «No liability for damage, except in cases of death (catastrophes). » - ІСС “С”. Under an insurance contract concluded on the basis of this condition, losses from complete loss or death of all or part of the insured cargo are compensated within the insured amount, which may occur as a result of:
- fire or explosion;
- lightning strike, storm, whirlwind, hurricane, tornado, gust, earthquake, volcanic eruption or other natural disasters;
- ship grounding, beaching, flooding or capsizing, ship damage by ice;
- accidents or collisions of vehicles with each other, or with any fixed or moving object, vehicle rollover;
- falling of aircraft, their parts or cargo from them;
- destruction of bridges, tunnels, other transport communications, warehouses, destruction of warehouse buildings or other buildings and structures, including breaches of dams, pipelines and overpasses;
- loss of the missing vehicle along with the cargo;
- penetration of sea, river or lake water into the vessel and wetting of cargo in the hold or closed container on deck;
- loss (destruction) of cargo during loading, unloading, loading of cargo onto a vehicle, as well as during refueling of the vehicle;
- rock collapse, landslide, collapse of areas of the earth's surface, avalanches, mudflows;
- Damages, expenses, and contributions for general average.
General average is recognized as losses incurred as a result of intentionally and reasonably incurred extraordinary expenses aimed at saving the vessel, freight, and cargo being transported on the vessel from a common peril. General average is distributed among the vessel, freight, and cargo in proportion to their value.
Conditions A, B, C provide for reimbursement of additional expenses arising from the occurrence of insured events, as well as losses, expenses and contributions for general accident, namely: if the loss is compensated under the terms of the Insurance Contract, all necessary and reasonably incurred expenses are subject to reimbursement:
- for the rescue of cargo and/or baggage;
- to avoid or reduce the amount of damage;
- 2.1.4 «With liability for the named risks.» - ICC “N”. According to the insurance contract concluded on the basis of this condition, losses are reimbursed within the insured amount, if they occur as a result of:
- total loss or damage to insured cargo/luggage due to fire, explosion;
- total loss or damage to the insured cargo/luggage as a result of a natural disaster;
- accidents or collisions of land vehicles, their impact on moving or stationary objects, road traffic accident during the transportation of goods by road vehicle, derailment of railway vehicles;
- illegal actions of third parties (TPIA), namely:
- theft of all or part of the cargo (entire cargo packages) by burglary or robbery;
- intentional damage or destruction of all or part of the cargo (entire cargo packages) by third parties, including arson.
- 2.2 Under the insurance contract, Additional coverage may be accepted for insurance against any risk. Under Additional coverage, the Insurer compensates for losses resulting from:
- damage, loss or destruction of insured cargo during temporary storage of cargo in places designated for temporary storage of cargo at transshipment points;
- damage, loss or destruction of the insured cargo during storage of the cargo at the place of delivery and unloading.
- 2.3 The insurance contract may only cover the following insurance options: ICC "A", ICC "C", ICC "B" Extended Coverage. The conditions of Extended Coverage include:
- 2.3.1.War risks (warning ІСС А CL 255 1/1/82):
- military action or military operations (whether war has been declared or not), invasion, insurrection, civil war, revolution, mutiny, civil commotion amounting to a popular uprising, military coup, seizure of power, imposition of martial law or state of siege;
- seizure, confiscation, detention or arrest (excluding piracy) and their consequences, or any attempt to do so;
- damage or destruction of the insured cargo by abandoned (stray) mines, torpedoes, bombs or other abandoned weapons of war.
- damage or destruction of insured cargo due to the fall of missiles, UAVs, drones and/or their fragments, the fall of manned aircraft and/or their fragments;
- damage or destruction of insured cargo due to explosion of ammunition, mines, bombs, impact of other weapons and means of war, except nuclear, biological, chemical weapons;
- destruction or damage to the cargo by order of the military or civil authorities, sanitary or quarantine services.
- 2.3.2 Strike risks (warning ІСС А CL 256 1/1/82):
- actions of insurgents, workers and persons subject to lockout and participating in labor or street riots or civil disturbances;
- terrorist act. A terrorist act is defined as - the implementation of intentional illegal actions (explosion, arson, accident or other actions) by one or more persons acting independently, or on behalf of, or in connection with, any organization that uses violence to achieve political and other goals by causing property damage, intimidating the population, or exerting influence on decision-making by authorities. Also excluded are losses, damages, expenses or costs of any nature that are directly or indirectly caused by, are a consequence of or are related to any actions aimed at controlling, preventing or carried out in any connection with a terrorist act.
- 2.3.3. Refrigeration risks - breakdown of refrigeration unit or refrigeration equipment. Insurance limitations – missing.
- 2.3.1.War risks (warning ІСС А CL 255 1/1/82):
3. Minimum and maximum amounts of the insured sum (liability limit), if the minimum and maximum amounts of the insured sum are determined by the terms of the insurance product
The insured amount is established by agreement of the parties in an amount not exceeding the actual value of the cargo at the time of conclusion of the insurance contract, unless otherwise provided for therein, and is specified in the insurance contract.
The Insurer is liable under the Insurance Contract for the amount of actual damage caused to the property interests of the Insured (Beneficiary), within the insured amount.
The insurer is not liable and does not compensate for the part of the losses that exceeds the amount of the insured amount under the Insurance Contract.
Minimum insurance amount – 100 hryvnias
Maximum insured amount – 10,000,000 hryvnias
4. Minimum and maximum insurance premium and/or insurance rate
Cargo and baggage(cargo-baggage) insurance against all risks, including military and related risks - 1.05% of the insured amount.
Cargo and baggage(cargo-baggage) insurance against all risks, except for exclusions and military and related risks:
- - for insurance contracts with an insured amount from UAH 1.00 to UAH 2,000.00 – UAH 15.00.;
- - for insurance contracts with an insured amount from UAH 2,001.00 to UAH 4,999.00 – 0.75% of the cargo value;
- - for insurance contracts with an insured amount from UAH 5,000.00 to UAH 149,999.00 - 0.45% of the cargo value;
- - for insurance contracts with an insured amount of over UAH 150,000.00 - 0.65% of the cargo value.
5. Type, minimum and maximum size of the deductible
An insurance contract may provide for a deductible, which may be conditional or unconditional.
If the insurance contract specifies a conditional deductible, the Insurer does not compensate for the part of the loss that does not exceed the deductible amount, but compensates for the losses in full if the loss exceeds the deductible amount.
Under the Insurance Contract, the unconditional deductible is 0%.
6. Territory and term of validity of the insurance contract (including information on the procedure for its entry into force and the insurance period(s)
Territory of validity of the Insurance Contract - the territory of Ukraine, with the exception of: territories of Ukraine temporarily occupied by the Russian Federation, territories of active hostilities (including those in which state electronic information resources operate), territories of settlements in which state authorities of Ukraine temporarily do not exercise their powers and territories of settlements located on the demarcation line, as well as territories in respect of which less than 30 calendar days have passed from the date of the end of hostilities or temporary occupation to the date of conclusion of the insurance contract or the date of occurrence of the insured event.
The insurance contract enters into force from the moment of commencement of cargo transportation by the Carrier/Forwarder through the territory of Ukraine and terminates its effect at the moment of receipt of the cargo by the Insured, but no later than 14 days from the date of commencement of the Insurance Contract.
Extension of the validity of the Insurance Contract is possible if the delivery of the insured cargo is delayed due to force majeure, in particular:
- in case of deviation from the transportation route due to impossibility to follow the selected route due to objectively changed conditions (climate, in case of military actions, etc.);
- in case of forced unloading or transshipment of the insured cargo due to objectively changed conditions (climate, in case of military actions, etc.).
The Insurance Agent shall notify the Insurer of all such changes in delivery terms in any convenient way prior to the expiration of the Insurance Contract.
In terms of payment of insurance compensation, the Insurance Contract is valid until the Parties fulfill their obligations under it.
In case of non-payment or incomplete payment of the corresponding portion of the insurance payment, insurance compensation shall not be paid thereunder.
7. Possible consequences for the consumer in case of failure to fulfill the obligations specified in the insurance contract, including untimely notification of the occurrence of an insured event without good reason and untimely payment of the insurance premium or its subsequent part
Refusal to pay insurance compensation
8. Information about the possibility of purchasing an insurance product separately, if such a product is offered together with a related and/or additional product, work or service that is not insurance, as part of a single package or contract
The product is not offered together with a related and/or additional product, work or service that is not insurance as part of a single package or contract.
9. Conditions for receiving discounts on insurance products and promotional offers, including their validity periods
There are no discounts for the product.
There are no promotional offers.
10. List of information that is essential for assessing insurance risk and/or information about other circumstances taken into account when determining the amount of the insurance premium
Information that is essential for assessing insurance risk includes information about: cargo, packaging, transportation route, method of transportation, type of transportation.
11. A warning to the consumer about the need to familiarize themselves with information about exceptions to insured events and grounds for refusal to make insurance payments, the limits of the insurer's liability for a particular object of insurance, insured risk and/or insured event, as well as the procedure for calculating and conditions for making insurance payments, including a link to such information, before concluding an insurance contract.
11/1. Exceptions to insured events and grounds for refusal to make insurance payments
- 11/1.1 Insured events do not include and the Insurer does not pay insurance compensation if the damage to the Insured's property interests is caused by military and related risks (including the effects of ionizing radiation / radioactive contamination with nuclear fuel, the effects of any chemical or biological weapons), namely:
- war, invasion, hostile acts or hostilities (whether war be declared or not), civil war, strike or civil commotion;
- alienation of property as a result of confiscation, expropriation or requisition by any legally constituted authority; destruction or damage to cargo by order of military or civil authorities, customs, sanitary or quarantine services;
- mutiny, military or popular uprising, rebellion, revolution, civil commotion of such a scale or with such a number of participants as may amount to an uprising, usurpation of power, imposition of martial law or a state of siege, or any event or cause resulting in the declaration of martial law or a state of siege;
- any military maneuvers, exercises or other military activities and their consequences, the effects of mines, torpedoes, bombs and other weapons of war;
- strikes, riots, public actions, acts of sabotage and other violations of labor discipline.
- 11/1.2 The Insurer shall not be liable for damages arising from:
- Underdelivery of the cargo or its part, defects of the cargo or inconsistency of the name of the cargo declared for insurance with the integrity of the packaging, locks or seals.
- The impact of normal fluctuations in temperature, hold (warehouse, baggage) air or the surrounding environment (including in case of violation of the temperature regime and/or breakdown of the refrigerator).
- Vibrations, drying, fermentation, natural leakage, wear and tear, spontaneous combustion, acquisition of odors of decay, corrosion, loss of consumer properties, weight, quantity and volume, blowing out, etc.
- Damage to cargo by worms, rodents, insects, mold, fungi, bacteria or microorganisms.
- Manufacturing defects of the cargo, special properties or natural qualities of the cargo, internal damage.
- Incomplete or inappropriate packaging, sealing or labeling of cargo in violation of standards, technical conditions, or shipment of cargo in a damaged condition, improper placement or fastening of cargo.
- Violation of the rules of transportation, shipment, storage, warehousing, loading, unloading of cargo.
- Theft of cargo by third parties through fraud, in particular when they act on behalf of another person or under forged documents.
- Unsuitability of the vehicle or container for cargo transportation, if the Insured (his representatives) knew about this before the completion of loading the insured cargo.
- Price drops or delays in delivery, even if such delays are caused by an insured event.
- Transportation of cargo in damaged vehicles, resulting in damage or destruction of the cargo.
- Transportation of smuggled goods and goods of illegal trade.
- 11/1.3 The insurer has the right to refuse to make an insurance payment in the event of:
- intentional actions, intent or gross negligence of the Insured, the Entrusted Person or the Beneficiary, aimed at the occurrence of an insured event. Within the framework of the Insurance Contract, gross negligence should be understood as negligence when the person who committed it foresaw the possibility of harmful consequences of their action or inaction, but frivolously counted on their prevention or did not assume the possibility of the occurrence of such consequences, although they should have and could have predicted them. Intentional (deliberate) actions should be understood as actions (inaction) when the person who committed them was aware of the unlawful nature of their actions or inaction, foresaw their harmful consequences and desired them or knowingly allowed the occurrence of these consequences.
- intentional submission by the Insured, the Trustee of false information about the subject of the Agreement, the cause and/or circumstances of the insured event, or the intentional failure to provide all reliable information that could affect the amount of the insurance payment or the amount of the insurance indemnity;
- receipt by the Insured, Trustee or Beneficiary of full compensation for losses under the Insurance Contract from the person who caused them;
- non-performance (or untimely performance) by the Insured and/or the Trustee of actions upon the occurrence of an event that has signs of an insured event, without valid reasons for the occurrence of an insured event, or creating obstacles for the Insured in determining the circumstances, nature and amount of losses;
- when the Insured (Trustee, Beneficiary) by his actions or inaction prevents the Insurer from exercising the right of recourse against persons guilty of the insured event; - the presence of other grounds established by law.
- 11/1.4 Under the Insurance Contract, the Insurer does not compensate for losses during the transportation of the following types of cargo:
- Dangerous cargo (poisonous, toxic, radioactive, environmentally hazardous and other substances, drugs, objects, the transportation of which is regulated by special rules and requires a special permission of state authorities);
- Oversized cargo (extending beyond the vehicle body);
- Weapons, ammunition, explosives;
- Narcotics, psychotropic substances, precursors and other drugs and substances prohibited for free use;
- Animals (living and non-living things);
- Any banknotes, credit cards, vouchers, securities and other instruments of monetary relations.
- Expenses for compensation for moral damage and any indirect losses of the Insured are not subject to reimbursement.
The Company suspends business relations and does not conduct any financial transactions with the Insured against whom sanctions of the National Security and Defense Council of Ukraine have been applied during the validity of the insurance contract.
11/2. Limits of liability of the insurer for a separate object of insurance, insurance risk and/or insurance event, group of insurance risks and/or insurance events, other components of the insurance product - Not applicable
11/3. Calculation procedure and conditions for making insurance payments
- 11/3.1.Direct damages from the loss, death or damage of cargo are subject to insurance compensation within the limits of the insured sum. Insurance compensation shall be paid after the causes and extent of the loss have been fully established. Terms of payment of insurance compensation under the Insurance Contract.
- 11/3.2. The insurer pays insurance compensation within the insured amount, minus the deductible established in the Insurance Contract.
- 11/3.3. When the sum insured under the Contract is less than the value of the insured cargo at the time of conclusion of the Insurance Contract, the loss is compensated in a proportion equal to the ratio of the sum insured to the value of the insured cargo.
- 11/3.4. If the insurance payment for the period in which the insured event occurred at the time of settlement has not been paid, the Insurer has the right to demand its payment through the Carrier/Forwarder before the payment of insurance compensation.
- 11/3.5. When an insured event occurs, the amount of damage is determined:
- in case of death or loss of cargo – in the amount of the value of the cargo, but not more than the insured amount. Structural loss is considered to be such damage when 75% or more of the cargo is lost, or when restoring it to the condition in which it was immediately before the insured event occurs is economically inexpedient;
- in case of damage to the cargo – as the difference between the confirmed documentary value of the cargo (before damage) and the value of the cargo in a damaged condition, determined on the basis of the expert report or on the basis of the results of free sale, within the insured amount;
- in the amount of the cost of the damaged part of the cargo or in the amount of the costs of restoring the cargo to the condition in which it was immediately before the insured event occurred, namely:
- costs of materials and spare parts for restoration;
- costs for payment of restorative repair work (restoration);
- 11/3.6. Restoration costs subject to insurance compensation do not include:
- additional costs caused by the need to improve the insured object;
- costs incurred for temporary or ancillary repairs or restoration;
- other expenses incurred in excess of necessary expenses that do not relate to restoration work.
- 11/3.7. In the case of complete loss of theft (robbery), disappearance (if the cargo was not delivered within 30 (thirty) days after the end of the agreed term of arrival at the destination from the day of receiving the cargo to transportation) all or part of the cargo - in the amount of the insured amount, taking into account the deductible established in the Agreement.
- 11/3.8. If the cargo is insured with several insurers and the total insured amount exceeds its actual value, then the insurance indemnity paid by all insurers cannot exceed the actual value of the cargo. In this case, each insurer makes a payment in proportion to the insured amount under the insurance contract concluded by it.
- 11/3.9. If the Insured or the Beneficiary has received compensation for damage from third parties prior to the payment of the insurance indemnity, the Insurer shall pay only the difference between the amount payable under the terms of the Insurance Contract and the amount received from third parties. The Insured shall be obliged to notify the Insurer of the receipt of such amounts within 3 (three) business days.
- 11/3.10. After payment of insurance compensation, the Insurer shall be entitled to claim, within the limits of actual expenses, that the Insured (Beneficiary) has against the person responsible for the damage caused. The Insured (Beneficiary) shall be obliged to transfer to the Insurer all documents and provide it with all information necessary for the Insurer to exercise the right of claim that has been transferred to him. If the Insured or Beneficiary waives such rights without the written consent of the Insurer or the exercise of these rights turns out to be impossible due to the fault of the Insured (Beneficiary), then the Insurer is released from the obligation to pay the insurance compensation or part thereof.
- 11/3.11. If, after payment of the insurance compensation, the loss is fully or partially compensated to the Insured by the guilty party, the Insured is obliged to return to the Insurer the corresponding amount of insurance indemnity received within 5 (five) business days from the date of sending the relevant claim by the Insurer to the Insured.
The insurance contract guarantees compensation for possible losses resulting from damage or destruction of cargo during its transportation, reloading and storage, provided that the insurance covers:
- "With liability for all risks" – damages arising from any reason are compensated;
- "With limited liability" – Compensation is provided – for losses in the event of damage or complete destruction of all or part of the cargo – which may be incurred as a result of fire, under the influence of natural disasters, collision of a vehicle transporting cargo with any other object (moving or immovable); as a result of the disappearance of vehicles; losses arising from loss or damage to cargo during loading/unloading.
Military risks can be covered by the insurance contract, namely:
- military actions or military operations (regardless of whether war has been declared or not);
- capture, confiscation, arrest, prohibition of movement or detention (except for piracy) and their consequences, or any attempt at such actions;
- damage or destruction of the insured cargo by abandoned (stray) mines, torpedoes, bombs or other abandoned weapons of war;
- damage or destruction of insured cargo due to the fall of missiles, UAVs, drones and/or their fragments, the fall of manned aircraft and/or their fragments;
- damage or destruction of insured cargo due to explosion of ammunition, mines, bombs, impact of other weapons and means of war, except nuclear, biological, chemical weapons.
IC "KVORUM" accepts for insurance all categories of cargo (pieces, bulk and liquid) that are transported in compliance with the norms and rules of packaging and transportation established by law.
Transportation insurance is provided by the following types of transport:
- by land, including road and rail transport;
- by water, including maritime transport and inland waterway transport;
- by air;
- mixed transportation, including transportation by different modes of transport.
The price of insurance depends on the conditions of transportation, the scope of liability of the insurance company, the type of transport, the range of goods, the length and degree of risk of the route, the presence of transshipments and intermediate storage.
Cargo can be insured:
- for the full value;
- for a certain part of the value (insurance compensation payments are made in the same part up to the amount of actual losses).
Insurance cost:
- Cargo and baggage(cargo-baggage) insurance against all risks, including military and related risks - 1.05% of the insured amount
- Cargo and baggage(cargo-baggage) insurance against all risks, except exclusions and military and related risks:
- from 1.00 UAH to 2000.00 UAH – 15 UAH.
- from 2,001.00 UAH to 4,999.00 UAH – 0.75%
- from 5,000.00 UAH to 149,999.00 UAH - 0.45%
- from 150,000.00 UAH - 0.65%
- Insurance contracts for cargo going to/from Donetsk, Kharkiv and Sumy regions are necessarily concluded in case of all risks, including losses caused by war. The insurance cost will be 1.05% of the cargo value.
Documents required to conclude an insurance contract:
- application;
- characteristics of the cargo to be insured;
- information about the features of cargo transportation (route, time, mode of transport, etc.).
*In compliance with the requirements of Article 11 of the Law of Ukraine «On Prevention and Counteraction of Legalization (Laundering) of Criminal Proceeds, Financing of Terrorism and Financing of Proliferation of Weapons of Mass Destruction» № 361 – ІХ, (provided that the insurance payment under the contract exceeds UAH 40,000.00) the insured must provide:
- a copy of the passport in the form of a book (all pages containing records of government agencies);
- copy of ID card and extract from the register of the territorial community about the place of residence;
- copy of the certificate of assignment of an identification number;
- copy of the certificate of registration of an internally displaced person (for persons registered in territories that are included in the list of areas where hostilities are (were) ongoing, or are temporarily occupied)).
Information document on the standard insurance product for cargo/baggage of individuals – VIEW
General terms of the insurance product effective from July 1, 2024 «Insurance of property being transported [including cargo, baggage (cargo-baggage)]» – VIEW
Information support number: 0 800 509 509