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Reporting a technical failure in the mobile application, such as a service upgrade terms of tariff plans and points of loyalty program. At the moment, our IT specialists are working to resolve the situation.
We will inform you about the resumption of this service in advance.
Thank you for understanding!
The cost of insurance of cargo transported across the territory of Ukraine is 0.45% of the cost of the cargo for insurance contracts with an insured amount of up to UAH 150,000.00; 0.65% of the cost of cargo for insurance contracts with an insured amount over UAH 150,000.00; 1.05% of the value of the cargo for insurance contracts covering war risks.
You can find types of discounts and conditions of its getting at the site following the link
1) The sender can change the city of arrival of the cargo in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ;
2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.
The sender can change the recipient:
1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ;
2) in personal account
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.
You can find out the status of dispatched cargo at our site in this regard it is necessary to use form “Global search of receipt or information” or at Personal Area.
You need to address to the employee of the warehouse of receiving to draw up the Act of acceptance of the cargo (baggage) by quantity and quality and present the documents for confirmation of the value of the cargo. The investigation will be conducted during 14 calendar days from the date of complete package of documents presentation. The notification about investigation findings will be send to your telephone and in Personal Area.
If the cargo was insured, you will need to fill an application to the insurance company. The template of the application you can find on our web-site by the reference
The package should guarantee cargo safety condition during transportation and meet Rules of packing the cargo which you can find on our web-site.
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