News

Logistics company “Delivery” launched service chat-bot, with help of which clients can calculate price of transportation, monitor dispatches, seek for representative offices on the map, order address delivery and pickup, communicate with operator of the company directly.

The task of bot - is to improve communication between clients and “Delivery”. Digital assistant works on the principle of dialog with client.

User has an access to 7 main sections in chat-bot menu: “Tariffs”, “Receipts”, “Calculator”, “Seek for the representative offices”, “Pickup/delivery of the cargo”, “Orders”, “Chat with operator”. To start communication, user of the official page of Delivery in Facebook has to address to chat-bot, pushing the button “Message”, and chose the section of interest. While working with mobile device clients can go to Messenger directly. Type deliveryauto at the top search line. When dealing with main menu of the opening panel you should choose the necessary function.

“During mass digitalization time becomes the main resource. We have brought the main services and functions to Facebook Messenger for our clients to save time on necessary information searching. I am sure that the chat-bot will make the services order easier and faster”, - commented Olena Lakatosh, the general director of “Delivery”.  

We remind that a few weeks earlier “Delivery” launched the chat-bot for Telegram.

Уважаемые клиенты!

Обращаем Ваше внимание, что по техническим причинам 31 мая не будет работать склад в г. Полтава (представительство № 2), который расположен по адресу: ул. Комарова, 5.

1 июня работа склада будет восстановлена.

Приносим извинения за временные неудобства.

Следите за обновлениями информации на нашем сайте.

On May 31 at 10:00 am the business breakfast “From production in Ukraine - through the Amazon shelf - to the final buyer” is going to be hold at the “Delivery” Client Service Center. How can the furniture manufacturers break into European market?

Experience is shared by:

• Nataliia Hlobenko is the Head of “Delivery-International”.
• Artem Karanskyi is the Project Manager of “Vimes” company.

The program of the business breakfast consists of the following topics:

• Legal aspects of exportation of the goods to European market.
• Documentation of the furniture selling via Amazon to Europe.
• Goods final cost formation for selling at Amazon.
• Dispose of the goods in the case of unselling. Possibility to return the goods to Ukraine.
• Peculiarities of business building at Amazon
• Production of trial batch of the goods according to European market requirements.
• Promotion of the goods at Amazon.
• Delivery to the final buyer in Europe.

During the business breakfast clients will have a possibility to communicate with the top-management of the company, heads of the departments and divisions, you should make an application for the meeting via Reception online earlier.

Practical cases and recommendations from the speakers, new acquaintances and possibilities to get useful information for own business development are waiting for you!

You should fill online-form to preregister for the business breakfast.

Participation is free of charge.

We are waiting fir you at the address: Kyiv city 15/2 Velyka Vasylkivska str.

Round table “Electronic waybill: why is it still “above the law” in Ukraine and how its acceptance will influence logistic companies and retail market?” will be held on Wednesday, May 30, at 09:30 at Customer Service Center of “Delivery” company.

During this business event the representatives of post and logistics companies, retail market, members of Union of Ukrainian Entrepreneurs, representatives of companies who provide services on electronic document flow in Ukraine will state their opinion on necessity of establishment of electronic waybill as a new form of document that confirms the fact of transportation to complete substitution of paper form of waybill and also simplifying of business dealing and improvement of investment climate in the country.

The following topics will be discussed at the round table:

• TOP-10 business requirements to government (on the ground of analysis of Union of Ukrainian Entrepreneurs) and whether these initiatives will be effective for the country?
• Who or what restrains establishment of electronic waybill?
• How presence of regulator affects development of logistic market?
• What will change in work of post and logistics companies with appearance of electronic waybill and how its establishment will affect relations with suppliers?
• Why one should refuse from paper version of waybill?
• How established electronic waybill will affect relations with suppliers?

Speakers:

Andrii Ivasiv - co-founder of Delivery Group, Head of Committee on Transport and Logistics Issues at the Union of Ukrainian Entrepreneurs;

Kostiantyn Karpenko - Director of Transport Logistics Department of PJSC “Ukrposhta”;

Serhii Badritdinov - Executive Director of “Intertop Ukraine”;

Oksana Ferchuk - Head of online-service of documents flow “Vchasno”.

The following persons will join conversation: Tymur Balan, Head of Rout and Traffic Flow Department of PJSC “Ukrposhta”; Olena Dundova, lawyer of Risk Management Department of “Nova Poshta”; Serhii Chubar, Head of Consolidated Cargoes Division of Zammler Regional Transportations Department; Oleh Rudkovskyi, co-founder of Sovtes LTD; Vladyslav Prytomanov, acting Head of Infrastructure Sector of Better Regulation Delivery Office (BRDO); Mykhailo Obolonskyi, Senior Project Manager of Reform Office of Cabinet of Ministers of Ukraine; Oleh Mishchenko, Senior Project Manager of Reform Office of Cabinet of Ministers of Ukraine.

Time of business event: May 30, 09:30.

Place of location: 15/2, Velyka Vasylkivska street, Kyiv city, Customer Service Center of “Delivery” company.
To take part in the round table you should be registered with online-registration

Accreditation of mass media is obligated. Regarding accreditation write at okozhukhina@delivery-auto.com.ua.

Dear clients!

To create comfortable conditions of collaboration with “Delivery”, we publish an approved schedule of work of the company for the period of Trinity Sunday.

May 26 - representative offices work according to usual schedule

May 27 – is a day off

May 28 - representative offices work from 09:00 am till 03:00 pm

May 29 - representative offices work according to usual schedule

Draw your attention to the fact, that all cargoes, accepted to be sent on May 28, will start moving on May 29 and will arrive to their points of destination according to the usual schedule.

We wish you bright Trinity Sunday!

Dear clients! 

We are glad to inform you that on May 21 new representative office of the company will be opened in Bila Tserkva city (warehouse "2).

We are waiting for you at the address: 48 A, Matrosova Str.

Telephone: (067) 434-81-83

Working hours: 

MON - FRI: 9:00 AM - 8:00 PM

SAT: 9:00 AM - 5:00 PM

SUN: DAY-OFF

You are welcome!

Dear Clients!

In May 2017 we launched project of courier delivery of documents and parcels up to 2 kg through Kyiv city. On the test phase the service was launched only in the capital and it showed good results: on average the documents and parcels were delivered through Kyiv city faster for 3,5 hours of the declared term.

Most times inhabitants of Kiev city order delivery of baby stuff, toys, clothes, shoes, football attributes, fishing equipments, goods for creativity and handcraft.

Today we think about growth of service performance in regions: adding of million cities such as Odesa, Dnipro, Kharkiv, Lviv.

In order for us to provide more interesting conditions of courier delivery in your region we ask you to complete a brief survey.

Complete a survey here.

“Delivery” launched service chat-bot in one of the most popular messengers - Telegram.

Virtual talker was created for quick and effective help to the clients of the company. Today chat-bot “Delivery-Auto” can:

• to monitor dispatches and inform about their location in real time;
• to calculate price of the transportation and to provide information concerning tariffs;
• to order address delivery and pickup of cargo;
• to seek for representative offices on the name of populated locality;
• to select the most interesting special offers.

Online-assistant will be improved and it will be studying during the process of work. The more requests it processes, the faster and better its answers will be every time. In case if the chat-bot is not able to provide information on the targeted question for the client, the communication is shifted to the operator of contact-center “Delivery”.

To start communication with chat-bot “Delivery” tap in Telegram search box @DeliveryAutoBot and choose chat with corporate identity. In the opened dialogue press the button “START”. Choose necessary action.

In the nearest future “Delivery” chat-bots will be launched at other platforms - Messenger from Facebook and Viber.

Dear Clients!

Draw your attention to the fact that from May 14 the warehouse of the company Mariupol-3 changes the work schedule.

We are waiting for you:

MON - FR: 8:00 AM - 6:00 PM

SAT: 9:00 AM - 3:00 PM

We are glad to see you in our representative offices!

Starting from May 14 of the current year, new tariffs for address pickup and delivery through Ukraine and for some types of additional services become valid in the company "Delivery".

For example, purchasing of 1 roll of transparent stretch wrap will cost the client 155 UAH, dark stretch wrap will cost 165 UAH. 

Price of address delivery under 100 kg stays the same: 25 UAH - documents, 50 UAH. - cargoes from 2 kg to 25 kg, 60 UAH. - cargoes under 100 kg. Change of price relates to address delivery of bigger dispatches. Minimal tariff for address delivery of cargoes under 5,000 kg will be 125 UAH. (formerly - 105 UAH) In addition, the client may order separate car for pickup/ delivery - 2 t, 5 t, 10 t, 20 t.

Change of tariffs is caused by rise of costs for development of logistic part and also business processes aimed to improve quality of client servicing.

You can find the price list here.

We remind that previously “Delivery” implemented new type of information distribution about order status of cargo pickup by means of Viber messages and SMS. Now the clients quickly receive information about the fact that the cargo was picked up from the stated address and it is ready for dispatching.

The service works through the all territory of Ukraine.  The messages from the company comes under the only name DeliveryLTD.