Specific work schedule of representative office in Haisyn

Dear clients!

We would ask you to take notice that on August 28, 2015 from 9:00 a.m till 3:00 p.m due to technical reason there will no be electricity at representative office  in Haisyn city.

From August 29, 2015 the representative office will work as usual.

Follow updated information on the website.



Company "Delivery" sincerely congratulates you with the Independence Day of Ukraine!

Dear compatriots!

For many centuries we have confidently tried to realize ourselves as the great Ukrainian people. 24 years ago a new page of our history opened when a free, sovereign, strong nation evolved. The Independence Day this year is not just a holiday, it is a possibility to unite, to feel a friend's shoulder and make sure once again: we are united!

Let there always be only peaceful sky above our Ukraine and everyone's heart will be filled with more goodness. Let every step be accompanied with victories and each success make us a bit stronger.

Ukraine is and will be independent!



The level of the customer service of Delivery increased for 13,5% in July, 2015.

The level of the customer service of Delivery increased for 13,5% in July, 2015 in comparison with the similar period of 2014. The data obtained according to the results of the research "Mystery Shopper" allow to judge about the positive dynamics in the customer service.

Research is conducted by the international agency "The World of Mystery Shoppers". Qualification and professionalism of the MTP Company are confirmed by 7 years’ experience and 200 implemented projects on improvement of quality of the customer service for the international and Ukrainian companies of various sectors of economy.

"Mystery Shopper" test was undergone by 184 warehouses of "Delivery". The average total monthly result of the test of the company made 78 points from 100 possible. 45% of the warehouses gained the highest level of an assessment of quality by the results of the test. 10% of representations gained less than 65 points and showed the unsatisfactory result of the test. The active work on improvement of service quality for these representations started in August. 

The control checklist,-  according to this checklist the estimation of the service on all the warehouses was made, - is represented in two variations: the Application form of receipt and the Application form of delivery of cargo. The main key parts of research were designed to study the generalized customers’ experience (impressions), the analysis of specific elements of service and measurement of behavior of the employees of the company. The Application forms include criteria, – and depending on priority of the indicators in "Delivery" – the specific ratio is appropriated to each criterion. The maximum score in accordance with the sections of the Application form makes 100.

The Application form of receipt of cargo includes 46 criteria of research. The key section – includes definition of the purposes and needs of the customers. These indicators are estimated at 47 points and guarantee, actually, 50% of successful test completion. Among those criteria you may find – proper execution of documentation, proper disclosure concerning the additional service and insurance, the service rate and personnel affability.

The Application form of delivery of cargo included 39 criteria. The main requirements to the employees of the warehouse are also focused on the maximum communication and concentration on interests of the visitor. To determine customer needs, to specify information on the receipt, to provide professional consultation and assistance correctly and quickly these are important, but not the only requirements concerned quality of providing service by representations of "Delivery".

"The company which entered upon a way of evolution of the own service one day, should be ready to continuous service quality management. It is not a secret that the best product from the technological point of view can be easily spoiled by the lack of a smile, the unfriendly relation or unwillingness to help, - Elena Lakatosh, CEO of "Delivery", commented. – Because of researches we endeavor to obtain not a "dry index" of a quality assessment, but to live "feelings of the customer" contacted the company. To make the customer experience of communication with "Delivery" as the most positive and professional – is our mission".      

The company Delivery continues to work on the standards of the provided services increase. We will share the detailed information concerning researches "Mystery Shopper" and the level of the company’s customer satisfaction with you. 

The partner of the project: "MTP" 



More than 130 thousand of the corporate customers of the company used the system of the tariff plans "Delivery" in July 2015.

More than 130 thousand of the corporate customers of the company used the system of the tariff plans "Delivery" in July 2015.  

After two months of the new project "Tariff plans" activity we may note on the record the first practical results. The ambitious program from the expert of the cargo transportation market for optimization of logistics attracted the new customers and helped the current customers of the company to increase the transportations considerably. More than 130 thousand of the corporate customers of the company used the system of the tariff plans "Delivery" in July 2015.

"Delivery" gave the opportunity to the customers to form tariffs for transportation on their own depending on quantity of cargo per month and the corresponding tariff plan. The options of combining tariffs and discounts offered by the company contributed to increase of the quantity of the customers with tariff plans Development and Maximum. In July the number of users of the specified plans increased for 22% and 50% respectively.

Because of the instruments of economy created in "Delivery", the customers of the company continued to enlarge shipments. Following the results of July the average weight of shipment per one customer increased for 3,6%. Service users got an essential advantage in a weight tariff and a pallet price when carrying out the big shipments of cargo. 

Within the strategy of the company "Quality, Transparency and Responsibility to Customer", in June-July, 2015 we continued an active development of the User area. Personal operational and information space of the customer on the site "Delivery" was updated with the new service "My Analytics".

The registered users of the User area had an opportunity to analyze the history of their transportations. Enhanced information concerning logistic expenses, detailed accounting costs concerning economy on tariffs and discounts, comparison of shipping and receiving indicators granted an option on optimization of logistics to the customers. The user options of My Analytics service were appreciated by more than 1000 customers of the company.

Expansion of the interactive functions of the User area increased the service users’ activities –more than 2500 customers were registered on the site of the company over the two summer months.

"The key element of the policy of "Delivery" means establishment of the trust relations with customers based on the long-term cooperation. Due to the personalized services and exclusive transparency we may present the uniqueness and difference from the other players of the market day by day", - Elena Lakatosh, CEO of Delivery, commented.

We will continue to share the information on dynamics of “Tariff plans” project development and the new achievements of the company with you.

With any of your questions or concerns on “Tariff plans” project development you can contact the e-mail address  com-office@delivery-auto.com.ua


Working time of the company «Delivery» on Independence Day of Ukraine

Dear clients!

To create comfortable conditions for collaboration with “Delivery” we publish approved work schedule of the company on Independence Day of Ukraine

June 22, 2015 – representatives work as usual

June 23, 2015 – day off

June 24, 2015 – working day from 9-00 to 15-00

Please draw your attention that the goods received for shipment on August 24 will start its movement on August 25 and will be delivered in accordance with the existing terms.

Thank you for understanding.


Our service “Economy pick-up / delivery of cargo” expands its geography

Dear clients!

We draw your attention to the fact that from August 18 you can use our service “Economy pick-up / delivery of cargo” in the following cities:

Dobropillia city (Donetsk region)

Sievierodonetsk city (Luhansk region)

Berdychiv city (Zhytomyr region)

Mohyliv-Podilskyi city (Vinnytsia  region)

Novohrad-Volynskyi (Zhytomyr region)

Komsomolsk city (Poltava region)

Konotop city (Sumy region)

Kupiansk city (Kharkiv region)

Krolevets city (Sumy region)

Kramatorsk city (Donetsk region)

Korostyshiv city (Zhytomyr region)

Lozova city (Kharkiv region)

Lubny city (Poltava region)

Pryluky city (Chernihiv region)

Rivne city (Rivne region)

Khorol city (Poltava region)

We would like to remind that our service “Economy pick-up / delivery of cargo” is applied to cargo from 1 kg to 200 kg / 1 m3.

Cost of this service from the company “Delivery” is 35 UAH.

Detailed list of the cities in which you can use our service “Economy pick-up / delivery of cargo”.


Opening a representative office in Vasilkov city (Kiev region)

Dear clients,

We are glad to inform you that on August 15, 2015, our representative office in Vasilkov city (Kiev region) is opening.

We are waiting for you at the address: 3 А Chekhova Str

Phone(067) 620-99-95

Working hours:
Mon. – Fri: from 9.00 am to 6.00 pm
Sat: from 9.00 am to 3.00 pm.
Sun: Day-off

You are very welcome!


Special aspects of the warehouse Voznesens'k

Dear clients!

We draw your attention to the fact that on August 17, 2015 due to technical reasons the representative office in Voznesensk city will work from 10:00 a.m.

From August 18, 2015 the representative office will work as usual.

We apologize for the temporary inconveniences.


The Company Delivery made this summer sweeter!

Logistic company Delivery summed up the results of the offer “There cannot be too much of ice cream!” and gave wonderful ice cream makers to the winners.

On July 21, the company Delivery announced the beginning of new sweet offer for its Clients. Everyone, who wished to take this offer, should register in the User area at the company website. The names of the winners were determined randomly with the help of the website random.org each Saturday at 12:00.

The lucky owner of ice cream makers become:

1.     Olena Dmytrivna (Bucha city, drawing on June 25)

2.     Artem Valeriiovych (Kharkiv city, drawing on August 01)

3.     Olha Volodymyrivna (Dniprodzerzhynsk city, drawing of August 08)


Three weeks of the offer “There cannot be too much of ice cream!” revealed some interesting facts:

  • 1069 clients registered at the User area during offer period.
  • Bucha city, Kharkiv city and Dniprodzerzhynsk city are the cities where the winners live.
  • The first day random winner used the "Delivery" company services to ship cargo for the first time

We congratulate the winners!


Peculiarities of work of the warehouse Vinnytsia-1

Dear clients!

Let us drive your attention to the fact that on August 08 and 09 due to repair works the way to representative office No1 in Vinytsia city will be blocked.

Cargoes, that should be delivered on August 08 to warehouse Vinnytsia-1, will be delivered on August 10.

There may be delays in cargo deliveries to the representative offices Vinnytsia-2,3 Zhmerynka, Mohyliv-Podilskyi.

We apologize for temporary inconveniences.

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