10/14/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 14, 2015:

Kolomyia city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

We apologize for the temporary inconveniences. 

10/13/2015

Clients and employees liberties had been protected.

On Friday (October 9), tax administration tried to stop company bank accounts work.  Bank representatives refer to Kiev Solomenskiy court decision in spoken conversation. Meanwhile, none of bank does not agree to give documental confirmation.

October 12, employees one of the biggest logistic operator of cargos delivery at В2В market rode out to protect their liberties of work continuation. There were more than 100 employees near Mayor's Office and tax administration, who appealed about conflict resolution to local government.

«Our company is conscientious taxpayer and important economic branch in Ukraine. However, nobody will force us to keep the silence about administrative official outside pressure – it is expressed by administrative and financial pressure. To get defense and justice we came to tax administration», - Olga Kozhuhina, Head of Communications said.

Two hours protest results were conversations between Delivery Company and tax administration official representative, who told he would help at conflict resolution.

«These conversations are sample of constructive dialog between business and government» - Olga Kozhuhina, Head of Communications resumed.

What was the reason and the subject of court decision?  - It is still unknown fact.

The constructive dialog is continuing.

Delivery Company works in the ordinary course.

10/13/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 13, 2015:

Kupiansk city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

Novomoskovsk city due to technical reason till 2:00 p.m. there will no be electricity at representative office.

Chernivtsi city (representative office №2) due to technical reason there is no electricity at representative office.

We apologize for the temporary inconveniences. 

10/9/2015

Delivery Company presents СSI and NPS research results

Logistic Delivery Company resumed September 2015 clients’ service quality monitoring.

According to research, there are 77 % consumers, who are completely satisfied with company service. Net Promoter Score (NPS) has equaled 51 %.

Analyze material had been prepared for 2 weeks by use of phone survey among real company clients. 1000 respondents were chosen in a random way in every tariff plan.

According to research results, respondents with «Standard» tariff plan expressed the highest satisfaction level of service, - 8, 42 points from 10. This factor shows that Delivery company service level corresponds to clients’ needs and expectations, who transport up to 500 kg of cargo.

Respondents with «Business» tariff plan confirmed intention to use Delivery service repeatedly regardless of low satisfy level of service – 7,85 points. It implies that clients are completely satisfied with clarity of tariff plans despite existing dissatisfying factors. Abovementioned saving factor is the main key that clients have, when they are looking for Transport Company and whose carriages are from 500 kg up to 5000 kg.

The main company’s client groups such as «Development» and «Maximum» researching results are almost identical. Clients, who transport from 5 000 kg per month, are related to medium and big business. Address expectation to Delivery service is 9,14 points. High index confirms definitive clients’ conditions to cooperate with Delivery Company and it shows valid business positioning of company such as logistic expert at В2В market.

«Index 51% is not only the number or satisfaction index. For our company NPS is conducting of business philosophy and it is company’s obligation system towards our clients.» – Elena Lakatosh, Chief executive officer, said. «The most valuable thing we have gained from this research is honest answers and recommendations on improvement service quality. We aspire to provide not just satisfactory but rather the best logistic service, having a constant dialog with our clients. »

Delivery Company appraises NPS according to international methodic. For instance, cargos transport company’s leaders satisfaction indexes are presented below:

1. UPS – 74%

2. FedEx – 73%

3. U.S. Postal Service – 73%

4. DHL – 63%

NPS аnd СSI research is intended to be permanently conducted. Delivery Company will regularly inform its clients about results and decisions, which are undertaken to improve service quality.

10/9/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 9, 2015: 

Lysychansk city, Rubizhne city, Sievierodonetsk city, Starobilsk city - due to technical reason there is no electricity at representative offices.

We apologize for the temporary inconveniences. 

10/7/2015

Specific work schedule of representative office in Balta city

Dear clients!

We would ask you to take notice that on October 8, 2015 from 9:00 a.m. till 1:00 p.m. due to technical reason there will no be electricity at representative office in Balta city.

We apologize for the temporary inconveniences. 

10/6/2015

Get Delivery dispatches at automatic parcel terminals!

Dear clients!

October 6 Delivery Company has introduced «Automatic parcel terminal delivery» service joint with Privat bank partner.

From now, all clients of logistic operator have possibility to receive documents and dispatches not only at warehouses, but also at automatic parcel terminals in bank depatments, which quantity are more than 1400 items in the 490 cities.

«Automatic parcel terminal delivery» service advantages are accessibility and simplicity in use and there is no necessity to wait in queues. You can order the dispatch delivery at the closer automatic parcel terminal and pick up it in next 72 hours.

Do this requires:

  1. Consignor points the bank department address
  2. Consignee should receive  sms message about cargo arrival to automatic parcel terminal
  3. Consignee should authorize in Privat bank  terminal by use of bank card or telephone number
  4. Consignee could to pick up dispatch from the automatic parcel terminal’s opened box

Client could to pay for «Аutomatic parcel terminal delivery» by use of Privatbank terminal by cash or by use of bankcard.  There is also possibility to use payment service “Collect on delivery payment to the card account" through User Area on the website.

New service «Automatic parcel terminal delivery» confirms that Delivery Company tries to be closer to its clients!

Click the link to get details

10/5/2015

Opening a new representative office in Krasnoarmiysk city

Dear clients,

We are glad to inform you that on October 5, 2015, new representative office in Krasnoarmiysk city (Donetsk region) is opening.

We are waiting for you at the address: (warehouses) Shmidta Str 

Phone(067) 621-28-27

Working hours:
Mon. – Fri: from 9.00 am to 6.00 pm
Sat: from 9.00 am to 3.00 pm.
Sun: Day-off

You are very welcome!

10/5/2015

Specific work schedule of representative office in Dunaivtsi city

Dear clients!

We would ask you to take notice that on October 5, 2015 due to technical reason there will no be electricity at representative office in Dunaivtsi city.

We apologize for the temporary inconveniences. 

10/1/2015

Peculiarities of work of the warehouse Kyiv-13

Dear clients!

Let us drive your attention to the fact that on October 1, 2015 due to technical  reasons, the landline telephones (044) 594-73-30, 594-73-31 temporarily is not working at the representative office in Kyiv city (warehouse №13).

Should you have any questions, please refer by the telephone: (067) 570-58-97.

We apologize for the temporary inconveniences. 

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