Delivery remains stable: pallet volume up 14.2% and freight over 30 kg up 5.08% in Q3 2025
In January-August 2025, the logistics market in Ukraine continued to show a decline in the volume of cargo transported by all modes of transport. According to the State Statistics Service, road transport decreased by 11% compared to last year. This trend did not bypass Delivery. However, even in difficult market conditions, we have achieved positive results — we continue to develop and improve our internal processes and services.
In the third quarter of 2025, the volume of cargo accepted increased by 1.8%. Although the growth rate slowed down compared to the same period in 2024 (+15%), the average check increased by 10.3%, which ensured a 17.2% increase in cash flow.
Despite a slight decrease in the average weight per receipt by 2.97% and the average weight per shipment by 1.13%, the company maintains a stable cargo turnover structure.
Traditionally, Delivery focuses on consolidated shipments weighing over 30 kg and pallet shipments, which remain the core of the business and account for 86.8% of the total volume of shipments.
The following changes have occurred in the cargo turnover structure:
• cargo over 30 kg — +5.08%
• pallets — +14.25%
• parcels up to 30 kg — –0.62%
Delivery continues to systematically optimize its trunk logistics. 86% of branches are served by flights 5–6 times a week, which is 10% more than last year. This has made it possible to increase the timeliness of cargo delivery by 9.65% and reduce the average transportation time to 26 hours.
The efficiency of targeted customer service is also growing—its share has increased by 1.13%, and service quality indicators have improved by another 2% to reach 95%.
The implementation of a systematic approach to improving service standards has yielded noticeable results. In particular, the number of customer complaints decreased by 21.42%, and cases of cargo damage decreased by 16.51%. There is only 1 accident per 871 cargo units.
Particularly noteworthy is the significant reduction in the share of cargo losses — by 78.57%, which is an indicator of improved control and reliability at all stages of transportation. That is, 1 out of 330,000 items is lost — such a small proportion that we can talk about complete delivery reliability.
The situation on the labor market in Ukraine remains difficult. Therefore, Delivery is doing everything possible and has increased its wage fund by 27.1% to ensure decent service for its customers.
The insurance sector showed slight growth: the total amount of insurance coverage in partnership with the insurance company KVORUM increased by 0.22%, and 94.36% of customers order insurance services.
Despite the challenges facing the logistics sector, Delivery managed to expand its regional network during the third quarter of 2025. During the reporting period, 6 new branches were opened in the following cities: Kryzhopil (Vinnytsia region), Mala Vyska and Novomyrhorod (Kirovohrad region), Piatykhatky (Dnipropetrovsk region), Chechelnyk (Khmelnytskyi region), and Bilohorodka (Kyiv region). This has increased the accessibility of the company's services.
In September, Delivery presented an updated version of its mobile app, which the team of specialists had been working on for several months. The new interface combines modern design with proven functionality, which has significantly improved the user experience and made interaction with the app more intuitive and convenient.
A new “Discounts and Points” section has been developed in the app, allowing users to track their tariff plan and the benefits provided by Delivery in real time. Customers can now see their personal discounts, available loyalty points, active promo codes, and current promotional offers.
In addition, the “Discounts and Points” section allows users to monitor the fulfillment of the conditions for maintaining and extending the discounts provided. This approach provides complete control over benefits, allows for effective shipment planning, and maximizes the use of the company's services.
The results of the third quarter of 2025 confirm that Delivery remains stable and continues to grow, even in difficult market conditions, and strives daily to achieve further growth in the B2B sector. The company continues to work to provide even better services!
