Second stage of voice menu changes has been completed in “Delivery”
“Delivery” made another step towards the clients, having completed the second stage of rational changes of the voice menu of the information line.
The changes were about remembering the language of the voice menu, which is chosen by the user only at first phone number. All other times when referring the telephone number 0 800 509 509, the client skips this step, considerably decreasing the time of contact.
The Company also reviewed the number of the lines of the voice menu for fast and convenient communication with the target department specialists and quick providing information to the clients.
For your convenience we are listing the items of the renewed voice menu:
«1» – Making application for addressed pick-up and delivery, information on the receipt, appreciation or complaint for the service, questions on the document flow and reciprocal payments, offers to take part in tenders, questions on work of the Personal Area.
«2» – Line for service suppliers, transporters, entrepreneurs, the ones who would like to open a representative office of “Delivery” in their city.
«3» – All the issues on services of international transportation.
«4» – Ordering cargo transportation from 5 tons and higher or from 5 pallets.
«5» – Open positions of the company.
“Prompt solving of the clients’ needs with high quality of service is a priority for the company. Fast pace of life and the logistics itself dictate conditions where the client needs to receive the needed “here and now”. Renewed voice menu simplifies access to information, saves time and improves level of availability of the “Delivery” employee for the client”, - commented executive director of “Delivery” Natalia Herasymenko.
