Ministry of Infrastructure of Ukraine should take into account the business requirements on acceptance of electronic waybill as one of TOP-10 business requirements to government determined by the Union of Ukrainian Entrepreneurs

This was the topic of the Round table “Electronic waybill: why is it still “above the law” in Ukraine and how its acceptance will influence logistics companies and retail market?” which took place in Kyiv city on May 30, 2018

The representatives of such companies as: “Ukraposhta”. “Nova Poshta”, “Delivery” DB Schenker, Zammler Group, Sovtes LTD, Denka Logistics, «Intertop Ukraine», «Kernel», “Wine Bureau”, “Amadeo”, E-commerce Expert platform and online-service of documents flow “Vchasno”, and Better Regulation Delivery Office (BRDO) took part in this event. Some representatives of Reform Office of Cabinet of Ministers of Ukraine were also invited but nobody of them came.

Paper-free and electronic waybill establishment were included into TOP-10 business requirements to government represented by the Union of Ukrainian Entrepreneurs on the ground of analysis of the main problems which block the business development.

At the event, the attention of public and media was drawn to the necessity of the prompt implementation of electronic waybill into cargo transportation process. According to Andrii Ivasiv, Head of Committee on Transport and Logistics Issues at the Union of Ukrainian Entrepreneurs and Deputy Chairman of the Management Board of Delivery company, the electronic form of waybill will free the members of cargo transportation market from financial charges and loss of time which connected with mistakes of manual data input and reissuance of this primary document in case of lost, damage or not return. The procedure for tracking of documents flow between the participants of cargo transportation process will become easier, as during few minutes after the cargo delivery and documents execution, all participants will receive the electronic waybill with electronic signature of all parties. As a result, the cost for use of electronic waybill will be by several times lower than for paper one.

Serhii Badritdinov, the Executive Director of “Intertop Ukraine”, Head of Committee on Retail Trade Issues at the Union of Ukrainian Entrepreneurs noted: “The first ones, who we should think about, are our clients. In case of electronic waybill implementation they could receive their ordered goods by several times faster than now. Furthermore, we can talk a lot about necessary reforms in the country, can make plans and strategies, but there are some things which the government could change without serious consequences and in the shortest time – one just should give credence to the suggestions of Ukrainian business. Among them is acceptance of the electronic waybill”.

“As well as some time ago we withdrew from the rock painting and clay tablets, we should step outside of the paper. When all the world involved in global digitalization, in Ukraine we still execute raft of paper documents. It takes a lot of human and economic resources. Otherwise, crossing over to electronic document flow, the companies could provide services or ship goods faster, increase profitability and raise wages by dividing leftover funds between the employees of the company… The issue on electronic waybill implementation should not be considered as “to implement” or “not to implement”, the right presentation of an issue is “How should we implement?” It seems that some workers of “Ukrposhta” are still not ready to such innovations, but when they will be ready to this the legal framework should allow to execute electronic documents flow,” – emphasized Kostiantyn Karpenko, Director of Transport Logistics Department of PJSC “Ukrposhta”.

According to Oksana Ferchuk, Head of online-service of documents flow “Vchasno”, the electronic waybill is already legal document in Ukraine, it is just not used. “First, because the large volume of business depends on it and it is very difficult to change the process. Second, our way of thinking does not allow to refuse from the paper. But this situation should be changed and we see some steps to do it. First of all, one should alter the Order of the Ministry of Infrastructure of Ukraine for direct determination of the document text to achieve confidence of the accountants and total crossover of all industry. Then, one should approve standard of the electronic document and this could be done without the government participation. In the process of use of the document, we will need the unified form of the document which will be followed by all operators of electronic document flow. And then mass use of electronic waybill will start. In such way we will make one step to digitalization of Ukrainian business,” – stated Oksana Ferchuk.

Among all ex-USSR countries Georgia and Belarus have successful practices of electronic waybill implementation. For example, in the last one, the flow of electronic waybill is up to 120 million units and the potential savings from refusing from the paper form of this document is up to 600 million Euro per year. The participants of the round table agreed that the Ministry of Infrastructure of Ukraine should assist in acceptance of electronic form of waybill for road transportation. As the electronic waybill is the issue not only about the easier way to do business or faster document flow, but this is about the image of our country in general. The world does not stand still, it is developed by implementation of new technologies and process, but we are beyond competition. It is time to change it!


“Delivery” launched service chat-bot for Facebook Messenger

Logistics company “Delivery” launched service chat-bot, with help of which clients can calculate price of transportation, monitor dispatches, seek for representative offices on the map, order address delivery and pickup, communicate with operator of the company directly.

The task of bot - is to improve communication between clients and “Delivery”. Digital assistant works on the principle of dialog with client.

User has an access to 7 main sections in chat-bot menu: “Tariffs”, “Receipts”, “Calculator”, “Seek for the representative offices”, “Pickup/delivery of the cargo”, “Orders”, “Chat with operator”. To start communication, user of the official page of Delivery in Facebook has to address to chat-bot, pushing the button “Message”, and chose the section of interest. While working with mobile device clients can go to Messenger directly. Type deliveryauto at the top search line. When dealing with main menu of the opening panel you should choose the necessary function.

“During mass digitalization time becomes the main resource. We have brought the main services and functions to Facebook Messenger for our clients to save time on necessary information searching. I am sure that the chat-bot will make the services order easier and faster”, - commented Olena Lakatosh, the general director of “Delivery”.  

We remind that a few weeks earlier “Delivery” launched the chat-bot for Telegram.


Особенности работы склада № 2 в г. Полтава

Уважаемые клиенты!

Обращаем Ваше внимание, что по техническим причинам 31 мая не будет работать склад в г. Полтава (представительство № 2), который расположен по адресу: ул. Комарова, 5.

1 июня работа склада будет восстановлена.

Приносим извинения за временные неудобства.

Следите за обновлениями информации на нашем сайте.


“Delivery” will conduct business-breakfast “From production in Ukraine – through the Amazon shelf – to the final buyer. How can furniture manufacturers break into European market”

On May 31 at 10:00 am the business breakfast “From production in Ukraine - through the Amazon shelf - to the final buyer” is going to be hold at the “Delivery” Client Service Center. How can the furniture manufacturers break into European market?

Experience is shared by:

  • Nataliia Hlobenko is the Head of “Delivery-International”.
  • Artem Karanskyi is the Project Manager of “Vimes” company.

The program of the business breakfast consists of the following topics:

  • Legal aspects of exportation of the goods to European market.
  • Documentation of the furniture selling via Amazon to Europe.
  • Goods final cost formation for selling at Amazon.
  • Dispose of the goods in the case of unselling. Possibility to return the goods to Ukraine.
  • Peculiarities of business building at Amazon
  • Production of trial batch of the goods according to European market requirements.
  • Promotion of the goods at Amazon.
  • Delivery to the final buyer in Europe.

During the business breakfast clients will have a possibility to communicate with the top-management of the company, heads of the departments and divisions, you should make an application for the meeting via Reception online earlier.

Practical cases and recommendations from the speakers, new acquaintances and possibilities to get useful information for own business development are waiting for you!

You should fill online-form to preregister for the business breakfast.

Participation is free of charge.

We are waiting fir you at the address: Kyiv city 15/2 Velyka Vasylkivska str.


We invite you to take a part in round table “Electronic waybill of: why is it still “above the law” in Ukraine and how its acceptance will influence logistic companies and retail market?

Round table “Electronic waybill: why is it still “above the law” in Ukraine and how its acceptance will influence logistic companies and retail market?” will be held on Wednesday, May 30, at 09:30 at Customer Service Center of “Delivery” company.

During this business event the representatives of post and logistics companies, retail market, members of Union of Ukrainian Entrepreneurs, representatives of companies who provide services on electronic document flow in Ukraine will state their opinion on necessity of establishment of electronic waybill as a new form of document that confirms the fact of transportation to complete substitution of paper form of waybill and also simplifying of business dealing and improvement of investment climate in the country.

The following topics will be discussed at the round table:

  • TOP-10 business requirements to government (on the ground of analysis of Union of Ukrainian Entrepreneurs) and whether these initiatives will be effective for the country?
  • Who or what restrains establishment of electronic waybill?
  • How presence of regulator affects development of logistic market?
  • What will change in work of post and logistics companies with appearance of electronic waybill and how its establishment will affect relations with suppliers?
  • Why one should refuse from paper version of waybill?
  • How established electronic waybill will affect relations with suppliers?


Andrii Ivasiv - co-founder of Delivery Group, Head of Committee on Transport and Logistics Issues at the Union of Ukrainian Entrepreneurs;

Kostiantyn Karpenko - Director of Transport Logistics Department of PJSC “Ukrposhta”;

Serhii Badritdinov - Executive Director of “Intertop Ukraine”;

Oksana Ferchuk - Head of online-service of documents flow “Vchasno”.

The following persons will join conversation: Tymur Balan, Head of Rout and Traffic Flow Department of PJSC “Ukrposhta”; Olena Dundova, lawyer of Risk Management Department of “Nova Poshta”; Serhii Chubar, Head of Consolidated Cargoes Division of Zammler Regional Transportations Department; Oleh Rudkovskyi, co-founder of Sovtes LTD; Vladyslav Prytomanov, acting Head of Infrastructure Sector of Better Regulation Delivery Office (BRDO); Mykhailo Obolonskyi, Senior Project Manager of Reform Office of Cabinet of Ministers of Ukraine; Oleh Mishchenko, Senior Project Manager of Reform Office of Cabinet of Ministers of Ukraine.

Time of business event: May 30, 09:30.

Place of location: 15/2, Velyka Vasylkivska street, Kyiv city, Customer Service Center of “Delivery” company.
To take part in the round table you should be registered with online-registration

Accreditation of mass media is obligated. Regarding accreditation write at okozhukhina@delivery-auto.com.ua.


Schedule of work of «Delivery» on Trinity Sunday

Dear clients!

To create comfortable conditions of collaboration with “Delivery”, we publish an approved schedule of work of the company for the period of Trinity Sunday.

May 26 - representative offices work according to usual schedule

May 27 – is a day off

May 28 - representative offices work from 09:00 am till 03:00 pm

May 29 - representative offices work according to usual schedule

Draw your attention to the fact, that all cargoes, accepted to be sent on May 28, will start moving on May 29 and will arrive to their points of destination according to the usual schedule.

We wish you bright Trinity Sunday!


Opening a new warehouse in Bila Tserkva city (warehouse №2)

Dear clients! 

We are glad to inform you that on May 21 new representative office of the company will be opened in Bila Tserkva city (warehouse "2).

We are waiting for you at the address: 48 A, Matrosova Str.

Telephone: (067) 434-81-83

Working hours: 

MON - FRI: 9:00 AM - 8:00 PM

SAT: 9:00 AM - 5:00 PM


You are welcome!


We invite you to complete a survey concerning geographic growth of courier delivery


Dear Clients!

In May 2017 we launched project of courier delivery of documents and parcels up to 2 kg through Kyiv city. On the test phase the service was launched only in the capital and it showed good results: on average the documents and parcels were delivered through Kyiv city faster for 3,5 hours of the declared term.

Most times inhabitants of Kiev city order delivery of baby stuff, toys, clothes, shoes, football attributes, fishing equipments, goods for creativity and handcraft.

Today we think about growth of service performance in regions: adding of million cities such as Odesa, Dnipro, Kharkiv, Lviv.

In order for us to provide more interesting conditions of courier delivery in your region we ask you to complete a brief survey.

Complete a survey here.


“Delivery” launched chat-bot in Telegram

“Delivery” launched service chat-bot in one of the most popular messengers - Telegram.

Virtual talker was created for quick and effective help to the clients of the company. Today chat-bot “Delivery-Auto” can:

  • to monitor dispatches and inform about their location in real time;
  • to calculate price of the transportation and to provide information concerning tariffs;
  • to order address delivery and pickup of cargo;
  • to seek for representative offices on the name of populated locality;
  • to select the most interesting special offers.

Online-assistant will be improved and it will be studying during the process of work. The more requests it processes, the faster and better its answers will be every time. In case if the chat-bot is not able to provide information on the targeted question for the client, the communication is shifted to the operator of contact-center “Delivery”.

To start communication with chat-bot “Delivery” tap in Telegram search box @DeliveryAutoBot and choose chat with corporate identity. In the opened dialogue press the button “START”. Choose necessary action.

In the nearest future “Delivery” chat-bots will be launched at other platforms - Messenger from Facebook and Viber.


Peculiarities of work of department No.3 in Mariupol city

Dear Clients!

Draw your attention to the fact that from May 14 the warehouse of the company Mariupol-3 changes the work schedule.

We are waiting for you:

MON - FR: 8:00 AM - 6:00 PM

SAT: 9:00 AM - 3:00 PM

We are glad to see you in our representative offices!

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