12/14/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on December 14, 2015:

Starobilsk - due to technical reasons there will no be electicity at the representative office.

We apologize for the temporary inconveniences. 

12/14/2015

«Деливери» первой в Украине открыла свои KPI-показатели!

Уважаемые клиенты!

При стремительном развитии рынка услуг доставки в Украине более тяжелым становится выбор компании-перевозчика. Каждый бизнес отличен сферой, стратегией, характером и ресурсами. У каждого конкретного бизнеса собственный набор потребностей, в том числе, или в первую очередь – в логистике.

Какими же понятными, простыми и наиболее точными показателями можно измерить эффективность работы оператора доставки, сравнить с собственными потребностями и наконец-то сделать выбор в пользу продуманной логистики или экспресс-доставок груза?

Логистическая компания «Деливери» первой в Украине открывает свои KPI-показатели –количественно измеримые индикаторы фактически достигнутых нами результатов!

Индексы обновляются из учётной системы «Деливери» ЕЖЕДНЕВНО!

Вы будете видеть реальные цифры, которые свидетельствуют о том, что компания не стоит на месте, а активно развивается.

Все  KPI показатели условно разделены на 3 основные группы: Скорость доставкиБезопасность Cервис, которые включают несколько дополнительных позиций.

Например, выполнение обязательств компании перед своими клиентами по своевременной доставке груза на склад, откроет KPI «Своевременно до склада». Данный показатель «Деливери» выводит сравнением первоначальной даты прибытия грузов в квитанции с датой физического оприходования груза сканером на складе. Значительные колебания сальдо смогут показать клиенту, как объективные причины недоработок компании, так и причины, на которые логистический оператор не имеет влияния – затруднённые погодные условия (особенно в зимний период), ДТП, общие ограничения движения автомобилей.

Для сравнения  – авиаперевозки – сфера с наиболее высоким уровнем требований к сервису – показывает своевременность прибытия самолётов от 82% до 91% (мировой рейтинг), от 75% до 93% (США).

Принципиальное значение имеет вопрос безопасности осуществляемых грузоперевозок. За последние два года в «Деливери» был проведен ряд мер, позволивших фактически свести к нулю вероятность утерь и повреждений грузов. На момент выхода открытых KPI «Утеря грузов» по компании составляет 0,0062%, или 1 место из 16129 мест.

Для сравнения, в сфере тех же авиаперевозок  временная утеря багажа составляет от 1,4% до 1,9%, или от 14 до 19 мест из 1000 мест.

В постоянном поле внимания «Деливери» находится качество обслуживания клиентов. С целью повышения сервиса 1 раз в 3 месяца для компании проводятся независимые исследования – NPS и СSI. Данные для анализа собираются в течение нескольких недель с помощью телефонного опроса среди действительных клиентов компании. Респонденты выбираются случайным образом. Общая выборка опрашиваемых превышает 1000 человек. По результатам октября удовлетворённость сервисом компании (СSI) находится на уровне 8,3 баллов по 10-балльной шкале, а чистый индекс поддержки марки (NPS) составляет 50,93%.

Стоит отметить, что индекс NPS по разным отраслям экономики существенно отличается в силу особенностей бизнес-процессов, но априори никогда не достигает 100%.

К примеру, в ежегодном рейтинге NPS «ТОП-10 компаний-лидеров по NPS в США» 3 первых места рейтинга было отдано компаниям USSA (Финансы), Amazon.com (Онлайн-продажи) и USSA (Автосрахование), с уровнями NPS 83%, 76% и 74% соответственно.

В то же время, показатели индекса потребительской лояльности у лидеров глобального рынка грузоперевозок в 2015 году составил:

1.      UPS – 74%

2.      FedEx – 73%

3.      U.S. PostalService – 73%

4.      DHL – 63%

 

«Следующим важным шагом станет открытие в январе 2016 года персональных KPI для клиентов, – комментирует генеральный директор «Деливери» Елена Лакатош. – Если индексы в Личном кабинете будут ниже, чем общие KPI «Деливери», – это будет сигналом для нас, что груз клиента имеет свою специфику. При организации последующих грузоперевозок мы максимально учтём данные особенности».

Открытие KPI-показателей явилось для компании обдуманным, важным и серьёзным шагом. Максимальная прозрачность перед своими клиентами выступает гарантом доверительных и долгосрочных отношений.

Мы осознаём всю ту ответственность, которая возложена на нас, и можем подписаться под правдивостью каждой из цифр!

12/12/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on December 12, 2015:

Novoiavorivsk - due to technical reasons there will no be electicity at the representative office.

We apologize for the temporary inconveniences. 

12/5/2015

Opening a new representative office in Ratno city (Volyn region)

Dear clients,

We are glad to inform you that on December 4 2015, new representative office in Ratno city (Volyn region) is opening.

We are waiting for you at the address: 14, Nova Str.

Phone(067) 575-65-61

Working hours:
Mon. – Fri: from 9.00 am to 6.00 pm
Sat: from 9.00 am to 3.00 pm.
Sun: Day-off

You are very welcome!

12/4/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on December 5, 2015:

Enerhodar - due to technical reasons there will no be electicity at the representative office.

We apologize for the temporary inconveniences. 

12/3/2015

Web site and User Area have temporary undesired operations.

Dear clients!

We kindly ask you to notice, on December 3, there could be some temporary undesired operations with the Web site of the company and User Area.

We apologize for this inconvenience. 

12/3/2015

Delivery Company has enlarged geography of «Econom» pick-ups and deliveries of the cargo.

Dear clients! 

Delivery Logistics Company has enlarged geography of «Econom» pick-ups and deliveries of the cargo.

Since December 3, you can order «Econom» pick-ups and deliveries of the cargo service, which costs 35 UAH in the next cities:

  • Bila Tserkva (Kiev region)
  • Boryspil (Kiev region)
  • Brovary (Kiev region)
  • Bucha (Kiev region)
  • Vushgorod (Kiev region)
  • Kalinovka (Kiev region)
  • Kocubinske (Kiev region)
  • Mukachevo (Transcarpathian Region)
  • Obuhiv (Kiev region)
  • Pereyasliv-Khmelnickiy (Kiev region)
  • Slavutich (Kiev region)
  • Starobilsk (Luhansk Region)
  • Uzhgorod (Transcarpathian Region)

We kindly remind you that «Econom» pick-ups and deliveries of the cargo service has following conditions: cargo weight should be from 1 kg up to 200 kg, loadsize should be up to 1 m3.

Please, get acquainted with the cities list

 

12/2/2015

«Delivery» Company has decreased delivery time on 24 hours by use of direct route opening

Dear clients!

«Delivery» Logistics Company has decreased delivery time on main routes to 24 hours.

From December 2015 delivery times on direct routes are:

  • Kharkov – Odessa – 24 hours
  • Kharkov – Odessa  Region – 48 hours
  • Dnepropetrovsk – Odessa  – 24 hours
  • Dnepropetrovsk – Odessa Region  – 48 hours
  • Zaporozhe – Odessa – 24 hours
  • Zaporozhe – Odessa Region  -  48 hours
  • Lutsk – Odessa  - 24 hours
  • Lutsk – Odessa region – 48 hours
  • Rovno – Odessa –  24 hours
  • Rovno – Odessa Region  - 48 hours
  • Dnepropetrovsk Region – Cherkassy - 24 hours
  • Zaporozhe Region – Cherkassy - 24 hours
  • Cherkassy - Dnepropetrovsk Region - 24 hours
  • Cherkassy - Zaporozhe Region - 24 hours
  • Cherkassy – Kirovograd and Kirovograd Region - 24 hours

Repose trust in professional logistics!

12/2/2015

Delays of cargo delivery to/from Kharkov and Kharkov region

Dear clients!

We kindly ask you to notice that there could be delays of cargo delivery to/from Kharkov and Kharkov region due to weather conditions.

Please, look after information at web-site of the company.

12/1/2015

«Delivery» has signed a contract with «KVORUM» insurance company

Dear clients!

«Delivery» Logistics Company has signed a contract, aimed to improve the quality service, with «KVORUM» insurance company. This decision has been accepted due to full cargos insurance necessity and guaranteed payments of insurance events.

All previous cargos insurance conditions, which our clients had, were saved.

We will send new documents to the clients, who have Open Cover Insurance Policies.

Partnership with «KVORUM» insurance company will give opportunity not only to increase insurance service quality, but also to offer tariffs that are more flexible.

Please be aware that logistics company responsibility begins with the choice of reliable insurance partner for its clients!

«KVORUM» insurance company website

12/1/2015

Opening a new representative office in Kremenchuk city (Poltava region)

Dear clients,

We are glad to inform you that on November 16, 2015, new representative office in Kremenchuk city (warehouse №2)(Poltava region) is opening.

We are waiting for you at the address: 51, 50th USSR Str.

Phone(067) 627-06-41

Working hours:
Mon. – Fri: from 9.00 am to 6.00 pm
Sat: from 9.00 am to 3.00 pm.
Sun: Day-off

You are very welcome!

12/1/2015

Information about the work of representative offices

Dear clients!

From 1.12.15, the representative office of logistic company “Delivery” in Kotsiubyncke city is situated at the new address:

17 Ponomareva Str, Kotsiubyncke city

We draw your attention to the fact that on December 1, 2015 due to technical reasons the representative office in Kotsiubyncke city will work from 2:00 p.m.

11/27/2015

Delivery Company is an up-scale cargo transportation partner of the 14-th all Ukrainian logistic day

«Delivery» Logistics Company is an up-scale cargo transportation partner of the 14-th conference «All Ukrainian logistic day». The main idea of the conference was discussion about logistic evolution processes and delivery perfection.

Annual conference is a modern communication platform for more than 200 Top managers in logistic sphere from all Ukraine. Logisticians have shared their own experience about practical decisions how to  keep transportation costs down and how to manage traffic flows.

Yuriy Rastrepin, Head of sales department, has presented a modern program «Delivery module for 1C» and has shared «Tariff plans» first results with participants of the meeting.

The 14-th «All Ukrainian logistic day» conference took place on November 27 in Kiev at Vadim Getman,  6 str. (Shopping mall «Bolshevik»).

11/26/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on November 26, 2015:

Mariupol city (warehouse №1due to technical reasons there will no be electicity at the representative office.

We apologize for the temporary inconveniences. 

11/23/2015

«Collect on Delivery payment» service cost by use of «Delivery to Postomat» service has been decreased.

Dear clients!

Since November 23, the «Collect on Delivery payment» service cost has been decreased from 10 UAH to 1 UAH within the special offer period.

We kindly ask you to notice that abovementioned tariff is available only when you order «Delivery to Postomat» service within the special offer period.

We want kindly remind you, on November 16, Delivery Company have started a special offer «Do you want a gift for 45 UAH?» To take part in promotion, you need to use «Collect on delivery» service when you offer «Delivery to Postomat» service. Every week exclusive branded gifts such as: thermal mugs, car pillows, and bags for documents, sleds will be ruffled.

The Final Super gift draw with the TV set (diagonal 40’’) will take place on December 29 2015, 12 p.m. at Customer service center.

To get more details, please, click the link.

11/23/2015

Delivery Customer Service Center has received «Field post office»

On November 21, training on a topic «Exchangeable terminal manager» took place at Customer Service Center. Initiator of the training was «Field post office», - the only one delivery service, which dispatch cargos to the anti-terrorist operation zone.

«Field post office» project managers have seriously selected candidates. Managers hold interviews, preformed training and probation.

Employees have ridden more than 300 km in armored vehicles and delivered many dispatches to soldiers.

«We want to thank «Delivery» Company for outgoingness and serious partner approach. The company gave us opportunity to hold interviews at modern and comfortable Customer Service Center. Customer Service Center is situated at convenient place, has a modern equipment, friendly and professional stuff. All these components helped us to communicate with the future employees, who will dispatch cargos to the places, where nobody deliver cargos» – Manager of the project «Field post office» Viktor Baranovskiy commented.

We kindly remind you that Customer Service Center is a common place, where meetings between government, business and society are arranged. Especially, nowadays these meetings are necessary.

11/21/2015

Congratulations with Liberty and Dignity Day!

Dear clients and partners!

Today, Ukraine celebrates Liberty and Dignity Day.

This holiday is a symbol of our fight and victory, symbol of our unity.

We wish to all the Ukrainians their dignity always goes with them and this feeling will become the pawn of liberty and justice in our society!

11/20/2015

Delivery has taken part in «Ukraine Relaunch» Forum.

Delivery has taken part in «Ukraine Relaunch»  Forum. The Forum has been run on a topic «Ukrainian business challenge towards European standards way».  The Ministry of Economic and Trade Affairs and European Commission have supported «Ukraine Relaunch»   Forum.

«Ukraine Relaunch»   Forum is a modern platform of communication between business and government. The aim of the business event is to define variants of government development through the expert’s dialog, business and government dialog, through the presentations and conversations about international experience.

The Forum attended worldwide government members: prime minister of Ukraine – Arseniy Yatsenyuk, EU Commissioner (Johannes Hahn), EU embassadors, civil servants, Ukrainian and international company executives, experts.

The deputy chief executive of «Delivery» Ivasiv A.V. had presented «Delivery Company».

11/19/2015

Warehouse and shipping logistics automatization Forum: «Innovation and optimization in Ukraine».

«Delivery» Company has taken part at warehouse and shipping logistics automatization Forum. The Forum has been run on a topic «Innovation and optimization in Ukraine».

The main aim of the Forum is to provide Ukrainian business an access to modern international technologies for business automatization.  Blue-chip companies have shared their own experience of Technology adoption in Ukraine.

Among the guests and speakers were worldwide international and Ukrainian companies: «Honeywell Sensing & Productivity Solutions(S&PS) », «Vocollect», «Epson» and other.

Head of Kiev IT department, Radchenko Elena, who had presented Delivery Company, shared her professional experience of «Cross-docking» warehouse optimization. Elena has told about initial phase of preparing, new WMS system introduction and cargos scanning.

Forum has taken place on November 20 in Kiev at Dorogoghickaya str., 8.

11/19/2015

Delivery has opened an electronic reception.

Dear clients and partners!

Delivery Company has provided a unique service «Electronic reception», which give you possibility to meet with TOP-managers, chiefs of departments, customer service managers, chiefs of warehouses, chief of representative offices and Chief executive officer. You will be able to discuss issues exercising, to get professional consultation, to share your ideas about successful partnership with us.

Business meetings will take place at the modern Customer service center: Bolshaya Vasilkovskaya str, 15/2.

To plan the meeting, please, fill the order

We will contact you shortly!

Useful links