The indexes of Delivery Company in the 1st quarter of 2019 show a rapid growth in demand for services of addresses pick-ups and deliveries in Ukraine. Thus, in the period from January to March of the current year, the share of addresses pick-ups and deliveries in the Company amounted to 27%, exceeding the index for the same period last year by 2%.
At the same time, the average weight of 1 shipment showed growth: 262 kg in 2019 - against 240 kg in 2018. The most popular type of shipment is cargoes over 30 kg, which together with palletized shipments amount to 97% of the total freight traffic.
The timeliness of arrival, service and safety are the basic components of the effective work of the Company and they are displayed in open KPI on Delivery Company website:
• Timeliness of arrival - is 86.6% (+ 4% by 2018)
• Share loss - is 1 Unit of cargo of 47 619 Units of cargo
• Share of cargo damages – is 1 Unit of cargo of 931 Units of cargo
• Willingness to recommend the Company (NPS) – is 73.35% (+ 30% by 2018)
Over the last 3 months, Delivery Company opened 7 departments in villages and settlements with less than 20 thousand people. Representative offices were most often opened in the Kherson, Lviv and Sicheslav (Dnipropetrovsk) regions.
Real insurance, implemented through partnership with “Kvorum” Insurance Company, allowed to increase the amount of insured cargo to 1.7 billion UAH.
In the II quarter of 2019, Delivery Company plans to focus on revising transport routes, reducing times for delivery and digitizing services.