Work of representative office in Donetsk city (№2) is renewed

Dear clients! 

On Oktober 02, 2014 representative offices in Donetsk city (warehouses №2) renews working for ISSUE / RECEIVING of the cargo!

 RECEIVING of the cargo is performed. 


On September 30, 2014 the warehouse in Krasnyi Luch city is not working

Dear clients,

On September 30, 2014 from 12:00 the warehouse at the city of Krasnyi Luch will not work for technical reasons. Receiving and sending of the cargo at Krasnyi Luch representative office will not be performed.

From October 01, 2014 the representative office is working as usual.

Please accept our apologies for temporary inconveniences. 


Resumption of service SMS notification

Dear customers! 

Are pleased to announce the resumption of service SMS alert in the Crimea and the Russian Federation. The following services of SMS notifications: 

  • Send SMS to the recipient at the arrival of the goods at the warehouse receipt; 
  • Send SMS to the recipient on the 7th day after the posting of the receipt (8 days cargo stored free of charge); 
  • Send SMS to the customer to change the status of the General Power of Attorney (one month before the expiry of the period after the end of the term and if the authorization is withdrawn); 
  • Sending SMS on the results of the internal investigation; 
  • Send SMS to the recipient, if the receipt added service "prohibition of extradition"; 

To be able to send SMS notifications, write when you change your phone number to report the new contact details by e-mail to the following address: krym@delivery-auto.com.ua. The letter must specify the name of the legal entity or natural person and a new phone number. 

We make working with our company for you more comfortable!


Work of representative office in Luhansk city (№1) is renewed

Dear clients! 

On September 24, 2014 representative offices in Luhansk city (warehouses №1) renew working for ISSUE of the cargo!

 ISSUE of the cargo go from 10-00 to 14-00

Loads to / from Lugansk to send temporarily not accept.


Mobile Application "Delivery-Auto"

Dear clients,

We are pleased to inform you about a new possibility. Logistic company “Delivery” is launching a mobile application.

Mobile application of the company “Delivery” will allow you to get a quick access to the information that will help to make the delivery of the cargo in Ukraine simpler and more comfortable.

The application features:

  • catalog of all the representative offices of “Delivery” with the full list of telephones and work schedules;
  • calculation of the delivery period of your cargo;
  • news of the company, information about the new services, about opening new representative offices.
  • preliminary calculation of the price of the cargo;
  • order receiving of the cargo and many other things.

The application will help you perform:

  • quick search – of any representative office on the territory of Ukraine;
  • finding location of the representative office on the map;
  • calculation of the price and period of delivery;
  • tracking of the state of delivery by the receipt number;

The app is available in Russian, Ukrainian, and English languages.


Regarding the changes in tariffs for some services

Dear customers! 

Due to the rising prices of fuel and lubricants, the company introduces a new Delivery charging for the provision of transportation in the following categories: 

  • The cost of transporting cargo between compartments in 1 kg and 1m3; 
  • Minimal cost of transport; 
  • The cost of processing a single location. 

Thanks to optimization measures that the company has made in advance of the fuel crisis, we found a way not to change rates on the most popular services, including - transportation of pallets and tires, as well as targeted fences / delivery. 

Thank you for your trust and hope for further fruitful cooperation with our company.


The list of forbidden cargo for transportation

Dear clients,

Let us drive your attention to the list of forbidden cargo to be transported to the territory of Donetsk and Luhansk regions:

  1. Any goods of military designation;

The goods, that have marking from the following countries, are not accepted to be delivered to the Crimea:

·         EC: Austria, Belgium, Bulgaria, the UK, Hungary, Germany, Greece, Denmark, Spain, Italy, Latvia, Lithuania, Luxemburg, the Netherlands, Poland, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech republic, Sweden, Estonia;

·        the USA

·      Canada

·       Australia

·         Norway

Please, understand our employees' request to open your cargo, if necessary, and check the contents of the cargo in your presence. If the client refuses from his cargo to be checked, our company reserves the right to refuse from transporting the cargo.

Please accept our apologies for temporary inconveniences and thank you for understanding. 


Temporal absence of electric power supply on the warehouses of Luhansk region

Take notice that at the warehouses in Rubizhne city and Starobilsk city there is no electric power supply. Communication problems at the representative offices in Severodonetsk, Lysychansk, Alchevsk, Stakhanov, Krasnodon, Krasnyi Luch. Please accept our apologies for temporary inconveniences.


Possible delays in cargo

Dear clients,

Due to restrictions connected with entering/leaving of trucks from Donetsk, Luhansk region and in conjunction with customs formalities during entering/leaving from AR Crimea, delivery of cargoes can be delayed.

Find out the information about precise arrival time of cargoes to/from Donetsk, Luhansk regions and AR Crimea at the website or by telephones of our representative offices.

Company Delivery does its best to minimize time of arrival to the final destinations.

Please accept our apologies for the temporary inconvenience.


Late deliveries of cargo from/to AR Crimea are possible

Dear clients!

Because there is a waiting line during customs examination at the entry/departure from/to the Autonomous Republic of Crimea the goods delivery can be performed with delay.

Please, check the information about exact time of goods delivery from/to the Autonomous Republic of Crimea on our website or at the storehouse of receiving of goods. We apologize for the temporary inconvenience.

Useful links