10/28/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 28, 2015:

Zvenyhorodka city - due to technical  reasons the landline telephone (04740) 2-50-67 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 623-10-77.

We apologize for the temporary inconveniences. 

10/24/2015

Сongratulations with automobilist and road worker day!

Dear clients and partners! Sincerely greetings with automobilist and road worker day in Ukraine!

Your profession is everyday hard work, which needs emotional and physical return, professional skills and talent, at the same time your work is full of romantic and traditions.

Help, honour, solidarity are concept of sincere and honest between automobilists.

We want to thank you for overcome distance opportunity and for receiving dispatches from family possibility.

We wish you happiness and harmony at your houses. Please, drive masterfully and carefully. We wish all your roads would be straight!

10/20/2015

Delivery will appear as a general partner of the 3-d annual Contract Logistics Forum 2015

The main transport and warehouse logistics event of autumn will gather all branches leaders. Heads of logistics departments and chain delivery managing of FMCG sphere, Retail, Industry, and Production will discuss current questions about cooperation with national logistics experts. Forum auditory will exceed 150 thousand people.

Contract Logistics Forum 2015 will give practical recommendations and ultimate solutions how to decrease logistics, transport expenses and will offer the main development trends.

The 3-d annual Contract Logistics Forum 2015 will take place on November 21 in Gospitalnaya str, 4 (Rus Hotel).

10/14/2015

Defender of the Fatherland day in Ukraine!

For the first time Defender of the Fatherland day in Ukraine takes place on October 14 2015 under the slogan «Unbowed power».

On this holiday, we want to reverence all men who have taken a stand for independence of Ukrainian people and Ukraine sovereignty. All this men are the embodiment of courage, power and heroism in difficult time in Ukraine.

We wish your power would be founded on love. We wish your wives, parents; children will always wait for you at home!

Come back alive!

10/14/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 14, 2015:

Kolomyia city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

We apologize for the temporary inconveniences. 

10/13/2015

Clients and employees liberties had been protected.

On Friday (October 9), tax administration tried to stop company bank accounts work.  Bank representatives refer to Kiev Solomenskiy court decision in spoken conversation. Meanwhile, none of bank does not agree to give documental confirmation.

October 12, employees one of the biggest logistic operator of cargos delivery at В2В market rode out to protect their liberties of work continuation. There were more than 100 employees near Mayor's Office and tax administration, who appealed about conflict resolution to local government.

«Our company is conscientious taxpayer and important economic branch in Ukraine. However, nobody will force us to keep the silence about administrative official outside pressure – it is expressed by administrative and financial pressure. To get defense and justice we came to tax administration», - Olga Kozhuhina, Head of Communications said.

Two hours protest results were conversations between Delivery Company and tax administration official representative, who told he would help at conflict resolution.

«These conversations are sample of constructive dialog between business and government» - Olga Kozhuhina, Head of Communications resumed.

What was the reason and the subject of court decision?  - It is still unknown fact.

The constructive dialog is continuing.

Delivery Company works in the ordinary course.

10/13/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 13, 2015:

Kupiansk city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

Novomoskovsk city due to technical reason till 2:00 p.m. there will no be electricity at representative office.

Chernivtsi city (representative office №2) due to technical reason there is no electricity at representative office.

We apologize for the temporary inconveniences. 

10/9/2015

Delivery Company presents СSI and NPS research results

Logistic Delivery Company resumed September 2015 clients’ service quality monitoring.

According to research, there are 77 % consumers, who are completely satisfied with company service. Net Promoter Score (NPS) has equaled 51 %.

Analyze material had been prepared for 2 weeks by use of phone survey among real company clients. 1000 respondents were chosen in a random way in every tariff plan.

According to research results, respondents with «Standard» tariff plan expressed the highest satisfaction level of service, - 8, 42 points from 10. This factor shows that Delivery company service level corresponds to clients’ needs and expectations, who transport up to 500 kg of cargo.

Respondents with «Business» tariff plan confirmed intention to use Delivery service repeatedly regardless of low satisfy level of service – 7,85 points. It implies that clients are completely satisfied with clarity of tariff plans despite existing dissatisfying factors. Abovementioned saving factor is the main key that clients have, when they are looking for Transport Company and whose carriages are from 500 kg up to 5000 kg.

The main company’s client groups such as «Development» and «Maximum» researching results are almost identical. Clients, who transport from 5 000 kg per month, are related to medium and big business. Address expectation to Delivery service is 9,14 points. High index confirms definitive clients’ conditions to cooperate with Delivery Company and it shows valid business positioning of company such as logistic expert at В2В market.

«Index 51% is not only the number or satisfaction index. For our company NPS is conducting of business philosophy and it is company’s obligation system towards our clients.» – Elena Lakatosh, Chief executive officer, said. «The most valuable thing we have gained from this research is honest answers and recommendations on improvement service quality. We aspire to provide not just satisfactory but rather the best logistic service, having a constant dialog with our clients. »

Delivery Company appraises NPS according to international methodic. For instance, cargos transport company’s leaders satisfaction indexes are presented below:

1. UPS – 74%

2. FedEx – 73%

3. U.S. Postal Service – 73%

4. DHL – 63%

NPS аnd СSI research is intended to be permanently conducted. Delivery Company will regularly inform its clients about results and decisions, which are undertaken to improve service quality.

10/9/2015

Information about the work of representative offices

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 9, 2015: 

Lysychansk city, Rubizhne city, Sievierodonetsk city, Starobilsk city - due to technical reason there is no electricity at representative offices.

We apologize for the temporary inconveniences. 

10/7/2015

Specific work schedule of representative office in Balta city

Dear clients!

We would ask you to take notice that on October 8, 2015 from 9:00 a.m. till 1:00 p.m. due to technical reason there will no be electricity at representative office in Balta city.

We apologize for the temporary inconveniences. 

Useful links