Dear customers!

More than 340 representative offices of the logistics company Delivery are working for you!

Check the schedule of the Delivery branch in your city: the list of open Delivery offices from 30.07.2025 (updated).

The following services are available to customers:

• Targeted pickup and delivery of cargo to the address;
• Cargo packaging;
• In the mobile application and the client's personal account, you can edit the data on receipts yourself: change the address of cargo delivery, the recipient of the cargo, order a pickup or delivery of cargo; track the cargo, etc.

Download the list with full information about the branch.

Dear customers!

Please note that from 1 August, the following representative offices will be temporarily closed:

• Kitsman
• Kharkiv, branch №15

Instead of branch №15 in Kharkiv, you can use the nearest representative office №1 at the following address: 147 Roganska Street.

You can order address pickup or delivery by calling: 0 800 509 609.

Please follow the information updates on the website.

Dear customers!

On 4 August, our branch in Malaya Viska (Kirovograd region) will begin operations.

Address: 75-A Veligina Street

Telephone: 075-293-98-61

Working hours:

Mon-Fri: 9:00 a.m.-6:00 p.m.

Sat: 9:00 a.m.-3:00 p.m.

We look forward to seeing you at our offices!

Dear customers!

From 1 August, the branch in the village of Mezhova (Dnipropetrovsk region) will cease operations.

This decision was made due to the critical situation in the region and regular shelling, which endangers the lives and health of our employees and customers.

We are closely monitoring the situation and will resume the branch's operations as soon as possible.

Thank you for your understanding! Stay safe!

Dear customers!
Delivery is expanding the list of Hotline and order centre telephone numbers for address logistics. This will improve the quality of service and the speed of processing requests.

The following new numbers have been added to the standard numbers:

• Hotline:

+38 (044) 238 29 29

+38 (073) 850 95 09

+38 (093) 850 95 09

• Order reception centre:

+38 (044) 238 88 57

+38 (073) 850 96 09

+38 (093) 850 96 09

All calls are charged according to the operator's rates.

As of 18 July, Delivery resumed operations at the Dnipro-Transit terminal. The mainline logistics is already operating almost in full, and we are gradually returning to standard delivery schedules.

We have also started to resume the work of the Dnipro-1 branch. Before visiting us, we ask our customers to check the possibility of sending or receiving cargo by phone: 067 620 74 41.

We have resumed targeted logistics in the city of Dnipro and Dnipro region. Due to the current situation, there may be temporary delays in the delivery of services.

Thank you for your understanding! The Delivery team is doing everything possible to stabilise logistics processes and restore the service in full.

Dear customers!

From 21 July, the branch in Kozyn village (Kyiv region) will resume operations.

Address: 68 Solovyanenko str.

Phone: (067) 548-73-42

Opening hours:

MONDAY TO FRIDAY: 09:00-18:00

SAT: 09:00-15:00

We are glad to see you in our representative offices!

On the night of 17 July, during another Russian attack on Dnipro, the enemy struck at the logistics infrastructure. The Dnipro-Transit terminal and the office of the DCC-1, which serves customers in Dnipro city and Dnipro region, were damaged. The base recorded 12 drone arrivals.

Unfortunately, a driver was killed in the attack. Two other employees were injured and hospitalised. We express our sincere condolences. Other employees managed to evacuate to shelters in time.

Our targeted logistics vehicles were damaged. Part of the area near the terminal is still on fire, and the response is ongoing. The Dnipro-Transit terminal is currently without power and internet connection. As a result, all flights in Dnipro and the region have been cancelled today. We will be able to resume customer service only after the relevant permission from the security services and the completion of the inspection of the facilities.

The amount of damage and the list of damaged goods are currently being established. We will work individually with each customer to compensate for damaged or lost cargo.

Our team is already working on the recovery to return to normal operations as soon as possible.

We will withstand together!

update: We are currently working on the clean-up. We have already started unloading the vehicles and are waiting for permission to enter the territory so that we can load the cargo.

Delivery has summed up its results for the second quarter of 2025. Despite the overall slowdown in cargo turnover growth, the company managed to achieve a significant improvement in key indicators. Compared to the same period in 2024, the timeliness of delivery increased, the average transportation time decreased, and the share of cargo damage decreased. These changes were reflected in the growth of customers, their trust and the average bill. At the same time, the company is renovating its branches and implementing the company's external identity.

In the second quarter of 2025, the volume of cargo accepted increased by 2.7%, a slower growth rate than in the same period of 2024 (+19.9%). At the same time, the average receipt increased by 26.5%, which helped to increase cash turnover by 25.8%.

The company's cargo turnover is traditionally based on groupage cargo over 30 kg and pallets. Despite a slight decline of 0.12%, this segment remains the key one, accounting for 86.8% of all traffic. The structure of cargo turnover shows the following changes:

• cargo over 30 kg +5.8%.
• pallets +16.2%
• Parcels up to 30 kg +4%.

The average weight of one unit of cargo increased by 2.1% and that of one shipment by 2.68% compared to Q2 2024.

The mainline logistics continues to show positive dynamics. Today, 95% of branches are provided with flights 5-6 times a week, which is 26% more than last year. As a result, the timeliness of cargo arrival reached 81.96% (+8.2%), and the average delivery time per shipment was reduced to 26 hours.

Targeted delivery remains a strategic area: its share increased to 36.8%, and the quality of service improved to 95%, up 2% year-on-year.

Customer service and cargo insurance continue to deliver positive results. In the second quarter, the number of customers grew by 3.1% as a result of targeted efforts to improve the quality of service and reduce cargo damage by 20.7%. As a result, the number of complaints decreased by 33.1%.

Steady growth was recorded in the insurance sector: 94.82% of all cargo was insured, and the total amount of insurance coverage increased by 1.41%.

Despite the challenges faced by the logistics sector, Delivery continued to expand its presence in the regions in the second quarter of 2025. During the reporting period, 8 new branches were opened in the following cities: Apostolove (Dnipro region), Bohorodchany (Ivano-Frankivsk region), Velyka Oleksandrivka and Vysokopillia (Kherson region), Dymer (Kyiv region), Kamianets (Kirovohrad region), Mizhhiria (Zakarpattia region) and Snihurivka (Mykolaiv region). This is another step towards ensuring the availability of services throughout Ukraine.

The company paid special attention to the Avtomotoprice industry tariff, which was expanded with new categories. For the transport of R-15 tyres, the Light Truck Tyres and Discs category was added with clearly defined weight, volume and delivery costs. The Medium Bumper category has also been introduced, which provides convenient and favourable conditions for transporting medium-sized auto parts. Both options offer a fixed cost across Ukraine, which makes the tariff even more attractive to the automotive industry.

In May, we launched a new service called ‘Transfer to a bank account or IBAN of an individual with a receipt’. Delivery of goods with this service is a convenient way to send cargo without prepayment: The Recipient can be sure that he will receive the goods he expects, and the Sender is guaranteed to receive the money transfer. Find out how it works on the Financial Services page.
 

Delivery's IT team continues to expand the functionality of the Customer Area. The new Contacts service allows you to conveniently manage your recipient database: save, edit or delete contact details. This is especially useful for speeding up the issuance of receipts without the need to re-enter information.

The company is finalising work on an updated mobile application, which is scheduled to be launched in the near future. The new interface, but at the same time familiar functionality, and additional features will make interaction with Delivery even more convenient and efficient for users.

As a result, the second quarter of 2025 was a period of internal changes in logistics, service improvements, and shorter delivery times for Delivery. All this is aimed at providing convenient and reliable service for each customer.

The service of responsible storage of cargo is available in Kovel at the following address:

•  59, Volodymyr Kyiana St.

Total area: up to 32 m2
Price: 155 UAH/m2
Details by phone: (067) 620-54-32 or leave a request on the page ‘Responsible cargo storage’