Dear customers!

More than 340 representative offices of the logistics company Delivery are working for you!

Check the schedule of the Delivery branch in your city: the list of open Delivery offices from 14.07.2025 (updated).

The following services are available to customers:

• Targeted pickup and delivery of cargo to the address;
• Cargo packaging;
• In the mobile application and the client's personal account, you can edit the data on receipts yourself: change the address of cargo delivery, the recipient of the cargo, order a pickup or delivery of cargo; track the cargo, etc.

Download the list with full information about the branch.

Delivery has summed up its results for the second quarter of 2025. Despite the overall slowdown in cargo turnover growth, the company managed to achieve a significant improvement in key indicators. Compared to the same period in 2024, the timeliness of delivery increased, the average transportation time decreased, and the share of cargo damage decreased. These changes were reflected in the growth of customers, their trust and the average bill. At the same time, the company is renovating its branches and implementing the company's external identity.

In the second quarter of 2025, the volume of cargo accepted increased by 2.7%, a slower growth rate than in the same period of 2024 (+19.9%). At the same time, the average receipt increased by 26.5%, which helped to increase cash turnover by 25.8%.

The company's cargo turnover is traditionally based on groupage cargo over 30 kg and pallets. Despite a slight decline of 0.12%, this segment remains the key one, accounting for 86.8% of all traffic. The structure of cargo turnover shows the following changes:

• cargo over 30 kg +5.8%.
• pallets +16.2%
• Parcels up to 30 kg +4%.

The average weight of one unit of cargo increased by 2.1% and that of one shipment by 2.68% compared to Q2 2024.

The mainline logistics continues to show positive dynamics. Today, 95% of branches are provided with flights 5-6 times a week, which is 26% more than last year. As a result, the timeliness of cargo arrival reached 81.96% (+8.2%), and the average delivery time per shipment was reduced to 26 hours.

Targeted delivery remains a strategic area: its share increased to 36.8%, and the quality of service improved to 95%, up 2% year-on-year.

Customer service and cargo insurance continue to deliver positive results. In the second quarter, the number of customers grew by 3.1% as a result of targeted efforts to improve the quality of service and reduce cargo damage by 20.7%. As a result, the number of complaints decreased by 33.1%.

Steady growth was recorded in the insurance sector: 94.82% of all cargo was insured, and the total amount of insurance coverage increased by 1.41%.

Despite the challenges faced by the logistics sector, Delivery continued to expand its presence in the regions in the second quarter of 2025. During the reporting period, 8 new branches were opened in the following cities: Apostolove (Dnipro region), Bohorodchany (Ivano-Frankivsk region), Velyka Oleksandrivka and Vysokopillia (Kherson region), Dymer (Kyiv region), Kamianets (Kirovohrad region), Mizhhiria (Zakarpattia region) and Snihurivka (Mykolaiv region). This is another step towards ensuring the availability of services throughout Ukraine.

The company paid special attention to the Avtomotoprice industry tariff, which was expanded with new categories. For the transport of R-15 tyres, the Light Truck Tyres and Discs category was added with clearly defined weight, volume and delivery costs. The Medium Bumper category has also been introduced, which provides convenient and favourable conditions for transporting medium-sized auto parts. Both options offer a fixed cost across Ukraine, which makes the tariff even more attractive to the automotive industry.

In May, we launched a new service called ‘Transfer to a bank account or IBAN of an individual with a receipt’. Delivery of goods with this service is a convenient way to send cargo without prepayment: The Recipient can be sure that he will receive the goods he expects, and the Sender is guaranteed to receive the money transfer. Find out how it works on the Financial Services page.
 

Delivery's IT team continues to expand the functionality of the Customer Area. The new Contacts service allows you to conveniently manage your recipient database: save, edit or delete contact details. This is especially useful for speeding up the issuance of receipts without the need to re-enter information.

The company is finalising work on an updated mobile application, which is scheduled to be launched in the near future. The new interface, but at the same time familiar functionality, and additional features will make interaction with Delivery even more convenient and efficient for users.

As a result, the second quarter of 2025 was a period of internal changes in logistics, service improvements, and shorter delivery times for Delivery. All this is aimed at providing convenient and reliable service for each customer.

The service of responsible storage of cargo is available in Kovel at the following address:

•  59, Volodymyr Kyiana St.

Total area: up to 32 m2
Price: 155 UAH/m2
Details by phone: (067) 620-54-32 or leave a request on the page ‘Responsible cargo storage’

Dear customers!

We would like to inform you about the relocation of branch No. 10 in Kyiv

From 7 July, we are waiting for you at the new address: 2 Hlib Babicha (Kanalna) str.

We are glad to see you in our offices!

Rate the performance of your branch or courier in the mobile app and enter the smartwatch draw!

The conditions are simple:
Leave your rating after sending or receiving the goods and you are guaranteed to take part in the draw.  If you want, leave a comment in the review.

The promotion runs until 31 July 2025.

Your rating is your chance. Try it right now!

*The appearance of the gift may differ from the one shown on the page.

Hurry up! Ship your cargo in pallet format until the end of August and get a chance to win a coffee set! Namely, a coffee machine + 3 kg of aromatic coffee - so that every day starts as charged as your shipment!

How to become a participant?
The draw is open to customers and shippers registered in June, July or August 2025 who have shipped palletised cargo.

What kind of cargo is included in the draw?
The shipment is registered according to the pallet price: Europallet, American-1.2, any weight. Half pallets are not eligible.

How do I find out the results?
The draw is held through the random.org service. The winner will be announced on 1 September 2025 on our Instagram page.

The more receipts, the more chances to win! Don't miss your chance!

*The appearance of the gift may differ from the one shown on the page.

Send your cargo until 31 August and take part in the draw! Every Monday, three lucky winners will receive a discount for a month:
1st place - 20%
2nd place - 15%
3rd place - 10%

How to participate in the draw?
Be a sender with a receipt. The more receipts you have, the greater your chance of winning!

What kind of cargo is included in the draw?
Cargoes registered on a general basis from 500 kg in 1 receipt.

How do I find out the results?
The draw will take place every Monday with the previous week's participants on our Instagram page! The winner will be selected using the random.org service.

Don't miss your chance to get a great offer and make your freight transport even more profitable!

Until 31 July, ship cargo on a general basis with a 10% discount!

The offer is valid from branches:

Borshchiv
Address: 2 Fedkovycha str.

Kamianets-Podilskyi, branch No. 2:

Address: 1/7 Holoskivske highway

Working hours:

MON-FRI: 09:00-18:00

SAT: 09:00-15:00

We are glad to see you in our representative offices! 

Until the end of July, send cargo with the new service ‘Transfer to customer details by receipt’ and get a 10% promotional code for your next shipment.

Delivery of goods with this service is a convenient way to send cargo without prepayment: The Recipient can be sure that he will receive the goods he expects, and the Sender is guaranteed to receive the money transfer.

Terms of the promo code:

• -10% is valid for cargo on a general basis and for pallets.
• By Warehouse-Warehouse type.
• It cannot be added to other customer discounts.
• The promo code will be sent to your email and personal Delivery account.

З 5 травня запускаємо нову послугу «Переказ на банківський рахунок або IBAN- фізичної особи за квитанцією».

Доставка вантажу з даною послугою — це зручний спосіб відправити вантаж без попередньої оплати: Одержувач може бути впевнений, що отримає той товар на який розраховує, а Відправник гарантовано отримає грошовий переказ.

Як це працює:

1. Ви відправляєте вантаж із новою послугою «Переказ за квитанцією».
2. Одержувач отримує товар і сплачує її вартість у відділенні через POS-термінал.
3. Кошти надходять зручним вам способом:
   • на IBAN фізичної особи
   • на розрахунковий рахунок (ФОП чи юридичної особи).

Тарифи на послугу:

• 2% від суми переказу, але не менше 2 грн
• + 20 грн за оформлення квитанції у відділенні Delivery.

Як скористатись?

• Відправити товар з послугою «Переказ» можна з будь-якого відділення Delivery.
• Оплатити товар при отриманні можна у представництвах з POS-терміналом:

Кількість відділень з можливістю розрахунку за вантаж буде збільшуватись. Слідкуйте за оновленнями на сайті, мобільному застосунку та на сторінках у соціальних мережах.

З більш детальною інформацією ви можете ознайомитись у розділі «Фінансові послуги» або звертайтесь за консультацією за номером (067) 215-69-01.

Надсилайте вантаж вигідніше! Щосуботи отримайте знижку 30% на відправлення з відділень:

*Знижка діє на відправку на загальних підставах за типом "Відділення-Відділення" та не додаються до інших знижок клієнтів

Dear volunteers! Thank you for your tireless work to establish peace in Ukraine.

Delivery is introducing a 20% discount for inter-office transportation of humanitarian cargo.

The discount applies primarily to the following cargoes:

medicines
hygiene products
long-term storage foodstuffs,
clothing
bottled water,
baby food and items (nappies, clothes, etc.)
sleeping bags,
mattresses
etc.
To receive the discount, you must provide the accompanying documents for the humanitarian cargo and apply the promotional code ПЕРЕМОГА.

If you have any questions about the transportation of humanitarian cargo, please call 067 412 52 05.

Dear customers!

We would like to inform you about the relocation of the branch in Marhanets

From 1 July, we are waiting for you at the new address: 51 Tsentralna St.

We are glad to see you in our offices!

Dear customers!

We would like to inform you about the relocation of the branch in Vyshneve

From 1 July, we will be waiting for you at the new address: 49 Vyacheslav Chornovil Street.

We are glad to see you in our offices!

Dear customers!

We would like to inform you about the relocation of branch in Izyum

From 1 July, we are waiting for you at the new address: 30/1 Chumatska St.

We are glad to see you in our outlets!

Dear customers!

The branch in Vysokopillya village (Kherson region) will start working on 30 June

Address: 26 Bankova St.

Phone: (075) 301-48-58.

Working hours:

MON-FRI: 09:00-18:00

SAT: 09:00-15:00

We are glad to see you in our representative offices!

Dear customers!

Due to technical reasons, the representative office in Kozyn is temporarily closed.

Follow the information updates on the website.
Thank you for your understanding!

Шановні клієнти!

З 24 червня змінюється логістика та запускаються додаткові маршрути по Сумській області. Ці зміни покращать своєчасність прибуття на весь регіон, та логістика буде більш безпечна.

Бахмач
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 16:00

Глухів
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 17:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 13:30

Ромни
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 9:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 18:00

Суми
Відділення №1
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 9:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 18:00 та СБ до 15:00

Відділення №3
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:00 та СБ до 14:00

Конотоп
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 12:30
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:30

Кролевець
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 12:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:30

Новгород-Сіверський
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 17:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 14:00

Шостка
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 16:30

Чекаємо вас у наших відділеннях!

Dear customers!

         In accordance with the requirements of the Law of Ukraine ‘On Prevention and Counteraction to Legalisation (Laundering) of the Proceeds of Crime, Terrorist Financing and Financing of the Proliferation of Weapons of Mass Destruction’ (hereinafter - the Law), ‘Insurance Company “KVORUM” ALC, whose representative (agent) is ’DELIVERY" LLC, is a subject of primary financial monitoring.

         This means that the insurance company is obliged to carry out due diligence of its customers.

         The date of birth is one of the key and mandatory details required for identification and verification of an individual in accordance with Article 11 of this Law.

Why it's important:

1. Identification and verification: Your date of birth, along with your other personal data (full name, passport/ID card details), allows us to uniquely identify you. This helps to distinguish you from other people, even if they have the same first and last name, and to prevent fraud.
2. To comply with the law: We are required by law to collect full customer information for financial monitoring purposes. Providing a date of birth is a direct legal requirement and without it, we will not be able to properly fulfil our responsibilities.
3. We understand your concerns about the confidentiality of personal data.  We would like to emphasise that the collection of personal data, including your date of birth, is carried out exclusively in compliance with the requirements of the Law of Ukraine ‘On Personal Data Protection’ and other applicable laws and regulations.
4. The personal information you provide is confidential and not subject to disclosure.

         We guarantee that your data is under reliable protection.

         We appreciate your understanding and cooperation.

Dear customers!

From 19 June, branch No. 5 in Kyiv will operate as usual.

Address: 9 Boryspilska St.

We are looking forward to seeing you!