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BY HEADINGS BY COMPANY NEW
Carriers
truck_icon Suggest auto
Tarrifs and services
directions New delivery terms
calculate_cost Cost calculation
services_tarrifs Tarrifs
recommended_packing Memo of the cargo packing
contacts Contacts
Delivery-Shop
my_orders My orders
my_deliveries My deliveries
store_catalog Shopping catalogues
Services
vchasno Workflow
widgets Widgets
mobile_application Mobile application
api API key
api_btn Developers
Requests
ic_tender Tender
ic_document Address Logistics
pickup_delivery Delivery and pickup
hot_routes Hot flights
international_delivery International transportations
fraht Freight
express_delivery Express delivery
offer_car To offer the truck
Receipts
create_recipients To form the receipt
reciepts_list Receipts
action_list Journal of actions
reciept_archive Archive of receipts
Loyalty program
delivery_group_club Loyalty program
registration Enrolment
Analytics
safedeal_icon Safety deal
my_analytic My analytics
official_investigations Official investigations
reclamations Claims (Complaints)
Cash on delivery service
account Unpaid receipts
Settings
account_settings Account management
Customer support Center
callback Contact with us
contacting Treatment
Useful
video Movies
Insurance services
insure_property Property insurance
insure_health Health insurance
insure_cargo Cargo insurance
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the courier
express_delivery Express delivery
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News of the group

Dear customers!

The weather in Ukraine is not receding. Due to heavy rainfall, ice and strong winds, the police service blocked the Kyiv-Odessa highway for all modes of transport. Traffic jams continue from Bila Tserkva, traffic is planned to resume as weather conditions improve.

We would like to inform you that due to difficult weather conditions and complicated traffic in Ukraine, delivery of cargo to the warehouse and doors may be delayed. Namely in Odessa, Mykolaiv, Kherson, Cherkasy, Kirovohrad and Poltava regions.

We apologize for the temporary inconvenience. Thank you for understanding!

Source:

The Kyiv-Odessa highway was closed: There were traffic jams for four kilometers.

Dear customers!

On January 28, due to worsening weather conditions and heavy snowfall in Odessa, warehouse №3, 5 and 6 are open until 14:30.

We apologize for the temporary inconvenience. Thank you for understanding!

Dear clients!

On January 28, Delivery introduced “Сash on delivery” at warehouses in Ukraine:

  • Bershadʹ

Convenience for customers is that the service allows you to transfer money for goods. Cash on delivery is available for all types of shipments: cargo, parcels, pallets, tires.

We will remind that in warehouses of the company where the service "cash on delivery" is available you can use additional services, as: "Money transfer without cargo", "Recharge of mobile" and "Recharge of bank cards"

Detailed information on the service can be found in the section "For customers" - " Сash on delivery ".

Dear customers!

Due to the worsening weather conditions and heavy snowfall, which began on January 27 in different cities of Ukraine, there may be a delay of cargo delivery to the warehouse and door of the client.

It is reported that due to the snowfall on the roads, traffic is difficult and restrictions on traffic have been imposed in Odessa, Nikolaev, Kherson, Cherkassy, Kirovograd and Poltava regions.

We apologize for temporary inconvenience. Thank you for understanding!

Sources:

DSNS reported significant weather deterioration. Where it will snow the most.

Bad weather in Ukraine.

Dear clients!

We are pleased to inform you that on 25 of January our warehouse "Delivery" will open in Katerynopilʹ (Cherkasy region).

We are waiting for you at the address: 4-B V`yacheslava Chornovola Str.

Phone: (067) 693-97-21.

Work schedule:

Mon - Fri: 9:00 - 18:00;

Sat: 09:00 - 15:00;

Sun: Closed.

Glad to see you at our offices!

Dear customers!

We are pleased to inform you that from January 25 the warehouse "Delivery" in Chernivtsi will resume operation. Warehouse address: st. Kalinovskaya, 13-V.

Glad to see you in our offices!

Dear customers!

The №1 representative office in Kamyanske does not work for technical reasons.

It is possible to send cargoes and order an address fence or delivery through a representative office №2. Which is located at: Kamyanske, Ave. Naddnipryansky, 1-B.

We will additionally inform about the resumption of work of the Kamyanske representative office on the website. Stay tuned for information updates.

Thank you for understanding.

We will be glad to see you in our offices!

Dear clients!

We are pleased to inform you that on 21 of January our warehouse "Delivery" will open in Slovyansk (warehouse №2).

We are waiting for you at the address: 65 Tsentralʹna Str.

Phone: (067) 693-97-05 , (095) 788-35-65.

Work schedule:

Mon - Fri: 9:00 - 18:00;

Sat: 09:00 - 17:00;

Sun: Closed.

Glad to see you at our offices!

Dear customers!

Due to worsening weather conditions and severe frosts in the eastern part of Ukraine, delivery of goods to the warehouse and doors of the client of Luhansk and Donetsk regions (Kostiantynivka, Bakhmut, Kramatorsk, Slovyansk) may be delayed for 24 hours.

We apologize for the temporary inconvenience. Thank you for understanding!

Delivery recently expanded the pallet price by adding a new type of pallet​ «Half Pallet». Customers already have the opportunity to send cargo from any representative office of the company, using a pallet of 600 mm * 800 mm.

Delivery always offers new convenient solutions to our customers. Therefore, we are launching a new service "Delivery and pickup of Half Pallet" and will deliver the goods to any address convenient for you.

Tariffs that will apply to the delivery or pickup of pallets:

  • up to 200 kg the cost is 90 UAH;
  • up to 500 kg the cost is 110 UAH.

Make the order in the most convenient way for you:

  • by calling the "Order Reception Center" 0 800 509 609
  • apply on the company's website
  • in the Telegram messenger via the chatbot @DeliveryAutoBot
  • in Viber messenger, write a message to the phone number of the corresponding region.

Tariffs for Address pick-up and delivery of cargo across Ukraine.

Due to the quarantine imposed throughout Ukraine and the impossibility of timely receipt of goods by customers until 24.01.2021 p. "Delivery" increases the term of free storage of cargo at the company's offices up to 10 working days.

We will remind that all representations of Delivery work in a usual mode with the strengthened security measures.

We are waiting for you at our offices!

Dear clients!

Due to bad weather conditions and heavy snowfall, which began in the morning of January 13, 2021 in different cities of Ukraine (Kharkiv, Lviv, Odesa, Poltava, Dnipro, Zaporizhzhya and others), a delay in cargo delivery to the warehouse and the client's doors is possible.

We apologize for the temporary inconvenience. Thank you for understanding!

Dear customers!

Until January 24, due to quarantine, the work schedule of warehouse №3 in Odessa has been changed. Which is located at: Market 7th km, Warehouse TRP Mountain, cont. №4173

From now on the warehouse works according to the following schedule:

Mon, Wed, Thu, Sat: 9.00-13.00;

We are waiting for you in our offices!

Dear customers!

Due to the introduction of lockdown in Ukraine, representative offices located in the markets will be temporarily closed from 8 to 21 January 2021.

Chernivtsy:

  • warehouse №3.

Stay tuned for updates on this news! Thank you for understanding.

     The Delivery Group began operations in 2001. The main specialization of the group is the provision of transport and logistics services for the B2B sector (business entities and the corporate sector) both in Ukraine and abroad.

Over the years, the group has become a reliable partner for more than 500,000 corporate clients working in all sectors of the economy.

Olena Serhiivna Lakatosh, General Director of the company, comments on how the company and logistics for the B2B segment have changed.

Olena Serhiivna, tell us how the logistics market for the B2B and B2C sector has changed in 2020.

2020 was a challenge for most companies around the world, but let's be honest, for logistics companies, this challenge was a little different. While most companies hastily switched to communicating with customers online, the task of logistics companies was to best prepare for customer service in a pandemic, because logistics companies are the only link between customer and seller. Those who succeeded in such a transformation the fastest, and won. Of course, I emphasize that this applies mostly to logistics companies in the B2C segment.

Regarding B2B, the situation is somewhat different. The first wave of quarantine (ed. From March 12 to April 3) created a forced pause in the production and sale of goods and formed the so-called deferred demand. Of course, the pause was reflected in the financial performance of logistics companies, which work mostly with the corporate segment. Those companies that used this pause for internal change and adaptation were able to get out of the steep peak with dignity.

Is Delivery one such company?

I think so. Delivery turned 19 this year. If we look back and see how many political and economic changes we have experienced in the country, we can say that we are generally constantly working in a state of permanent crisis (smiles). Therefore, the ability to optimally adapt to a rapidly changing situation has long been developed and honed in the company.

First of all, of course, in the shortest possible time, for the safety of customers and employees, all warehouses were provided with masks, gloves and disinfectants, and all employees were transferred to a special mode and read the instructions of preventive measures from the Ministry of Health.

In a difficult period for all, we tried to think not only about our survival, but also about the survival of our customers. That is why the next step was the introduction of the most relevant services for this period - "Postpaid in cash", the cost of which still remains the lowest on the market - only 10 UAH + 2% of the amount of postpaid, "Postpaid non-cash" and "Secure transaction" - a service for online stores, which allows the recipient to inspect the goods before payment, and the sender to receive payment immediately to your current account.

Realizing that the quarantine period is temporary and spring with sowing will come, we have introduced a small bonus for farmers, expanding the industry tariff "AutoPrice" with tires of different sizes for heavy-duty vehicles and tractors and agricultural machinery.

Did this affect the company's traffic volumes?

Of course. Freight traffic in the second half of 2020 increased significantly. In general, if we compare the figures of 2020 with the relatively stable 2019, we have an increase of 12.6% in the number of shipments of parcel format up to 30 kg, which is logical during the pandemic, because the e-commerce segment has grown significantly. However, the volume of freight traffic over 30 kg increased by 25.7% and pallet transport increased by 7%. The average weight of shipped goods was almost 270 kg per customer. During this period, we managed to somewhat standardize the delivery time of goods. We have increased the number of flights and improved transportation routes. Our clients receive cargo mainly in 24, 48 and 72 hours to the most remote settlements of Ukraine, depending on the direction of transportation. With increasing traffic volumes, we significantly reduced the share of loss and damage to cargo, which in turn helped increase the loyalty of our customers and, as a result, the number of our customers increased by 37.8% compared to 2019. Companies working with the corporate segment understand no one, how important it is, because working with business is based mostly on successful long-term relationships. Another important fact is that during the period of strict quarantine, we did not reduce or dismiss any employees, did not close any branch. Instead, 96 new ones were opened and the company currently has 435 branches.

As you can see, statistics are a strict thing. If we evaluate 2020 in general, we can safely say that the company passed the quarantine test successfully.

At the beginning of the interview, you said that most companies had to reformat their online activities. What digital innovations have taken place in the company?

This participation did not escape anyone. The world gradually went online and quarantined, I think, only accelerated this transition process. In logistics, the most popular were cargo delivery to the customer's door, tracking and auto-return of cargo. Ideally, all actions can be performed remotely: order cargo pick-up, track your cargo online or order auto-return of cargo and its address delivery. And today we meet the demand of our customers for these services.

We focused primarily on convenience for our customers. So we prepared a refresh and restart of the site, prepared a new mobile application, opened additional communication channels (ed. We are talking about the possibility of ordering delivery and collection of goods via telegram and viber channels), slightly improved the client's personal account and continue to improve it.

What are the main vectors of development for logistics companies for 2021 do you see?

The market requires mobility. For logistics of the B2B sector the main thing is convenience and simplicity of registration. For example, orders for address pick-up and delivery of cargo, fast processing of documents in electronic form, cargo tracking, etc. Taking these needs into account, in 2020 we started a global innovation of our digital channels - a website and a mobile application that will include all the listed opportunities for the client and a little more. The release is scheduled for the first quarter of 2021.

The market requires more customer focus. I would call it involvement in our client's business. It is necessary to know your client and his needs, to be able to offer special industry tariffs for ease of understanding the calculation of the cost of transportation, to be able to offer customers individual tariffs for joint successful survival. We are side by side with our client in resolving all current work issues.

The market requires innovation. Drones delivering packages or unmanned cargo delivery vehicles no longer seem unrealistic to us. Of course, in 2021 this is unlikely to become a reality in the Ukrainian market, but the winners will always be companies that implement innovations. Delivery Group is one of them.

And what are the main goals for Delivery for 2021?

The first half of 2020 seemed to completely ruin our plans, but the second half was a breakthrough of the year and we managed to reach + 38% in terms of cargo turnover compared to December 2019. Therefore, I sincerely believe that 2021 will be a continuation of successful records of 2020.

Of course, for some time to come we will feel the effects of the pandemic and business will be "feverish" in economic terms. But we do not set ambitious goals for the company and try to calculate possible risks in advance.

We always work for the maximum comfort of our customers. Therefore, our 2021 goals are primarily related to improving the service and the availability of our services to customers.

The first, of course, is territorial expansion. We plan to increase the number of branches to 500. This will once again confirm our status as the company with the largest network of branches without weight restrictions among logistics companies in Ukraine in providing services for the B2B sector.

Second, by the end of 2021, 70% of our branches will provide a full range of financial services. Services such as Secure Agreement, Cash Postpay and Cashless Postpay will operate even in small towns.

Thirdly, we are already developing new direct routes aimed at reducing the delivery time of cargo both to the branch and to the customer's door.

We systematically improve and increase the list of our industry tariffs, optimizing the costs of our customers, and once again prove that the purpose of our work is not only to make a profit. Although, frankly, we have plans to increase profits in 2021 (smiles) by at least 20%. But I am sincerely convinced that this is possible only as a result of responsible, coordinated work of the team and the ever-growing number of satisfied customers who are ready to recommend Delivery.

Dear customers!

Delivery continues to operate normally with enhanced security measures. You can still send and receive shipments throughout Ukraine. Exceptions may be warehouses located in markets, their work schedule may be changed. Follow the news The work of "Delivery" offices during quarantine (updated).

We are waiting for you in our offices!

Delivery wishes Merry Christmas and wishes all customers happiness, goodness and harmony. May the Christmas holidays bring new hopes, new dreams, inspiration for new accomplishments, and the path of new achievements shines with a bright Christmas Star!

Delivery Group team

December 29 the action "Break records 2020" ended, and today we learned who became our lucky one. The conditions of the promotion were as follows: to make 30% more shipments in December than in November. A draw was held among all participants who fulfilled the conditions of the action through the random.org service.

Our winner was company Odessa Polyurethane Products Plant, Ltd.  Who will win a 30% discount on transportation, which is valid in January and February 2021.

Congratulations on the victory and the upcoming holidays!

Follow our news and promotions. In January, new interesting offers are waiting for you. (I suggest adding this offer if we are planning new promotions in January)

Delivery's Promotions page.

On December 29, the promotion "Send pallets - win the trip" came to an end.

In our draw via random.org It was addressing a lucky winner who wins a trip to the Carpathians for two with an open date!

So, becoming our winners Kiddi.Ko

Congratulations on your victory! We wish you a good rest and happy holidays!

Follow our news and promotions. New interesting offers are waiting for you in January. (I suggest adding this offer if we are planning new promotions in January)

Delivery Company Promotions page

Dear customers!

We would like to inform you that from December 30 the warehouse in Vradiyivka will move to a new address: 162 Heroyiv Vradivshchyny Str.

We will be glad to see you in our offices!

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CONTACTS OF DELIVERY – GROUP
Delivery

0 800 509-509
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua

DelTruck

0 800 509-509
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua

Delivery-International

+38(067)557-88-74
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua

Кворум

(067) 57-57-347
Ukraine 01001, Kyiv city,
3 Lyuteranska str.
E-mail: office@kvorum.kiev.ua

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