From 21 September 2026, Delivery will be introducing a fuel surcharge to its collection and delivery rates.
This decision is due to changes in fuel prices and the need to ensure the stable operation of door-to-door logistics and an appropriate level of customer service throughout Ukraine.

How will the fuel surcharge work?

The fuel surcharge is a flexible mechanism that allows service costs to be adjusted in line with changes in the market price of diesel fuel.
Its introduction will mean that base rates do not need to be revised every time fuel prices change; instead, a single, transparent adjustment mechanism will be applied.

The value of the fuel coefficient will be determined based on the average market price of diesel fuel in Ukraine, as per publicly available data from the Ministry of Finance of Ukraine. The coefficient is not linked to fuel prices at individual petrol station chains.

The base value of the fuel coefficient is 1.00. At this value, standard rates for collection and delivery of goods apply.
The current value of the coefficient will be updated daily, as are the ‘Warehouse-to-Warehouse’ rates.

Where can you check the current coefficient?

To ensure customers always have access to up-to-date information, the fuel coefficient will be displayed:

• in the ‘Rates’ section on the Delivery website;
• when generating an invoice;
• in the cost calculator;
• directly on the invoice — as a separate line item specifying the coefficient applied.

We understand how important stability and predictability of costs are for businesses. That is why we are introducing a mechanism that will allow us to account for changes in fuel prices in a transparent manner whilst maintaining the stability of our base tariffs.

Thank you for your trust and understanding. 

9 вересня внаслідок ворожого обстрілу було пошкоджено відділення №1 у Миколаєві.

Внаслідок атаки пошкоджень зазнали приміщення та майно відділення. Наразі наші спеціалісти проводять детальну оцінку завданих збитків та визначають масштаби пошкоджень.

Також триває перевірка стану вантажів, які перебували у відділенні на момент атаки. Команда формує перелік пошкоджених і втрачених вантажів.

Після завершення оцінки наші спеціалісти зв’яжуться з клієнтами, чиї вантажі постраждали, та повідомлять про подальші дії.

Дякуємо нашим клієнтам за розуміння та довіру.

Шановні клієнти!

9 серпня представництво №15 у м. Київ відновлює роботу у звичайному режимі.

Дякуємо за розуміння!

Шановні клієнти!

8 вересня у зв'язку з ворожими обстрілами відділення №15 у м. Київ тимчасово не працюватиме. 

Про відновлення роботи сповістимо додатково. Слідкуйте за оновленнями на сайті.

Дякуємо за розуміння!

Yesterday, the SUMY-1 warehouse was destroyed as a result of enemy shelling.

As a result, we are temporarily suspending the acceptance of consignments into the city of Sumy — at the SUMY-1 and SUMY-3 depots. However, the SUMY-3 branch continues to operate, dispatching consignments that are already in stock. We are currently working to resume full operations in the city as soon as possible.

We are also assessing the damage caused and compiling a list of damaged and lost consignments.

Please keep an eye on our official announcements. We will provide further updates regarding the resumption of consignment acceptance in Sumy and the procedure for collecting consignments currently in transit.

Thank you for your understanding and trust.

Dear customers!

Please note that, from 7 September, our branch in the village of Velyka Oleksandrivka (Kyiv Oblast) will be temporarily closed.

You can visit your nearest branch or arrange a collection or delivery by calling: 0 800 509 609.

Thank you for your understanding!

An easy start to setting up your own logistics business with support from Delivery!

We are looking for a partner for our branch in Kyiv at the following address: 7/9 Kholodnyarska Street

Our partner company’s reliability is backed by 24 years’ experience in the road freight transport sector.

Get your business off to a confident start thanks to:

• no upfront fee, meaning a low financial barrier to entry for you
• a nationwide brand and joint participation in advertising campaigns
• ongoing training and professional development from Delivery’s specialists.

Send us an enquiry and we’ll get in touch with you. Or call us on 067 628 06 02

Let’s do business together!

Due to the increase in the number of air raid alerts in Kyiv and the Kyiv region, there may be some delays in the processing and transit of goods.

There may also be changes to dispatch times and delays in the delivery of address-specific logistics.

We are doing our utmost to ensure stable operations and the delivery of goods as quickly as possible, whilst the safety of our customers and staff remains our top priority.

Thank you for your understanding, and please bear in mind that delays may occur when planning your shipments.

Dear customers!

Due to enemy shelling, the branch in the village of Velyka Oleksandrivka (Kyiv region) is temporarily closed.

We will provide further updates regarding the resumption of services. Please check our website for updates.

Thank you for your understanding!

From 1 September 2026, Delivery will cease operations at its branches in Kramatorsk and Sloviansk.
This decision has been taken due to the critical situation in the region and the regular shelling, which is putting the lives and health of our staff and customers at risk.
What should you do with your parcels?
If your parcel is already at a branch in Kramatorsk or Sloviansk, please collect it as soon as possible.
Parcels that remain uncollected after the branches cease operations, as well as parcels destined for Kramatorsk or Sloviansk, will be transferred to the nearest operational Delivery branch.
To collect such a parcel, the customer will need to arrange for it to be redirected to an operational branch.
If you have any questions, please call 067 541 20 37.
Thank you for your understanding!